Bringing order to disorder

For many, air travel is the gateway to adventure. The end goal for every traveler? A trusted travel experience with zero hiccups. That’s not a bad way to think about DataOps, which operates along similar lines of bringing order to disorder.

Trusted Data Enablement

DataOps is an evolution of data management

Trusted data enablement is powered by DataOps, aiming to deliver business insights in a way that’s faster, more consistent, and more attuned to the needs of the business. It’s easy to compare DataOps with the key players you come across during a flight journey:

Airport Security is like Data Management

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Safety protocols help ensure proper access and guard against threats. Similarly, DataOps requires safe and strong practices using role-based access, monitoring and auditing data, and security automation to promote safe data. The ability to establish data sharing capabilities to enable access to the right data at the right time and enable faster and more reliable development of data products is an early and necessary step.

Airport Checks are like Access Controls

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These constantly validate that the plane meets approval and provide fixes when issues prevent you from taking off. Data management and maintenance similarly enable DataOps by making sure data is ingestible and scalable to support business needs. With the right checks in place, data platform teams can effectively consume and create data products that translate to smooth intake for the end user.

Cabin Servicing is like Cataloguing & Quality

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Cabin service prepares for a smooth flight by cleaning the plane, ensuring the cabin is stocked, and checking that everything is in order. By the same token, data cataloging and cleansing, and data transparency help DataOps to thrive in well-organized, well-prepared organizations. Understanding gaps within skillsets and processes—and more importantly, knowing how to fill them—will help drive value.

Air Traffic
is like
Observability

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Air traffic controllers provide real-time updates, check that the skies are clear, and work closely with ground control to adjust for unforeseen changes. Similarly, data observability provides near real-time feedback in DataOps, enabling quick detection when things go wrong and proactive decision-making to help reduce errors in the future.

In Flight Service
is like
Governance

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Flight attendants consistently facilitate the on/off boarding experience and check in repeatedly to ensure your standards for traveling are met before, during, and after the flight. Compare this to the role of data governance. Without standards and rules in place to enforce, DataOps cannot deliver the availability and reliability that end users desire.

Pilots are like Product Managers

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Pilots are the people you trust to get you to your destination and encourage you to fly more often. For their part, product managers are at the core of DataOps, bringing the vision to life and continuously enhancing to drive innovation. They are focused on continuously addressing consumer’s data & analytics requests packaged as products such as combined datasets and self-service capabilities with high data quality.

Getting passengers to their destination requires well-trained, connected people who understand—and are aligned to—the overarching goal.

Unleash the value of DataOps by working toward common principles

Fully realizing the value of your DataOps program requires a set of common principles:

Continuously cultivate data as an investible asset

Automate with intelligence by putting AI in the hands of your people

Embed continuous improvements

Connect to innovate

Scale and accelerate on demand

To operate under these principles, it helps to aim for certain outcomes. Here are four that also happen to be key characteristics of a well-orchestrated air travel system:

Reliable Secure Resilient Product- Centric

Continuously evolving data management capabilities across people, process, and technology is essential from start to finish.

Unlock your potential.

Get in touch

Prakul Sharma

Principal, Data Operations Practice Leader

Deloitte Consulting LLP

praksharma@deloitte.com

Dominic Rasini

Senior Manager

Deloitte Consulting LLP

drasini@deloitte.com

Ellen Tomljanovic

Senior Consultant

Deloitte Consulting LLP

etomljanovic@deloitte.com

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