The global wealth management industry faces converging megatrends that are redefining investor needs and reshaping the industry at a time of growing economic and geopolitical uncertainty. These trends include:

• Rapid technology innovation
• Mounting regulation
• Heightened competition and 
• Broad demographic shifts. 

To understand the expectations and investment practices of investors around the world, ThoughtLab and Deloitte joined forces with a group of industry experts to conduct a survey of a cross-section of 2,000 investors and 250 wealth management firms.  In addition to the surveys, valuable insights were drawn from an advisory board of experts and from personal interviews with practitioners. 

This report analyses the key global findings to provide information relevant to the Australian market, including where we differ and the key trends transforming  our local wealth management industry.  Additionally, we have leveraged the global study and our industry expertise to develop two deep-dives that are of particular interest: Client Experience and Productivity.

To cope with seismic industry changes ahead, Australian wealth management providers will need to innovate to become future-ready. This report provides insights and identifies the opportunities to do just that.

The findings highlight the following: