Global After-Sales Cloud Story
Mercedes-Benz
Discover how Deloitte supported Mercedes-Benz to accelerate the Cloud transformation of its after-sales services.
Situation
Mercedes-Benz is accelerating the Cloud transformation of its complete aftersales applications. The focus is on core business applications, from pricing and contract management to warranty and parts trading. A consolidated Cloud platform will drive the transformation process both technologically and structurally.
Solution
Deloitte designs, builds, operates and optimizes the platform based on a model where the hyperscaler, platform team and application teams share responsibilities. The platform is planned for three entities. A high-performing agile organization based on the SAFe framework will promote effective collaboration.
Outcome
The MVP was successfully completed after six weeks, with full focus on the organizational setup and a “best-of-breed" architecture. Within the first year, more than ten applications were newly implemented or seamlessly migrated to the platform.
About Mercedes-Benz
Mercedes-Benz is a German luxury car maker known for its high-end vehicles, innovation in engineering, and reputation for quality and luxury.
“In my entire career, I have never worked with a DevOps team like Deloitte's - and I mean that in the best sense.”
Lead Architect on client side
Unique selling points
- Combination of excellent technical, professional, and methodological expertise
- Flexible global delivery model coupled with service excellence
- Established proven track record with the client
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