Deloitte’s 2015 global shared services survey Expansion of shared services is on a sharp climb
Moving Beyond Marketing: Generating Social Business Value across the Enterprise Findings from the 2014 social business global executive study and research project
Some (Re-)assembly Required
Financial Times article discussing the impact of outsourcing and offshoring on the ability to access a company's data and whether that requires an adjustment to the global business services model.
Process Intelligence: six tenets of intelligent process improvement
This paper outlines six tenets to help companies think beyond what is currently “known” and bring more “intelligence” to process improvement.