Consumer Business | Deloitte Canada

Consumer Business

A new and evolving consumer is here. Today's buyer is savvy, informed, equipped with the latest technology and has higher expectations than ever before. Organizations must adjust their business models to address the impacts of this new reality and the trends driving it. Are you ready?


2014 Holiday retail outlook

Download Deloitte’s 2014 Holiday retail outlook to better understand changing shopping patterns and what to expect from consumers this holiday season.


The consumer evolution: Are you adapting to new consumer behaviours?



Increase in tourism to Canada boosts exports

Deloitte’s analysis shows that an increase in international arrivals to Canada spurs exports in the subsequent year. Discover why.


Uncovering the trends impacting general counsel and law firms

We conducted individual surveys with 100 general counsel and law firms across Canada. Find out what’s on the minds of our legal clients.


Harnessing “invisible data” for visible impact in bricks-and-mortar retail

Today’s consumers have forced a power shift that has had, and will continue to have, significant impacts on retailers and how they do business.


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Key contacts

Stephen Brown

Leader, Consumer & Industrial Products


Consumer Business sectors

Learn more about the industry. With over 150 years of experience, Deloitte is one of the leading professional services firms in Canada.


Is the customer always right?

Innovation is becoming a key competitive battleground in nearly every sector. Consumers expect the next thing to be the next big thing—and when it isn’t, they don’t hide their disappointment.


Social loyalty

Thanks to social media, companies today can do just that to create more authentic connections with their customers. Social loyalty: the evolution of the traditional loyalty program outlines how.