Customer Technology Consulting
Customers demand high quality service wherever, whenever and however they connect with your business. Our people have the know-how to seamlessly link strategy, technology, people and processes. So your business can initiate, grow and sustain profitable customer relationships.
Deloitte’s Customer Technology practice provides solutions in many areas of the customer lifecycle, including configure, price and quote, contact centers, social, and customer technology. Our solutions are informed by deep industry and sector knowledge and capable of addressing the broad spectrum of supporting technologies. And when it comes to execution, Deloitte displays efficiency and deep experience.
Customer Technology consulting services help clients to take advantage of technology-enabled customer solutions: Business case, value map, roadmap, customer transformation program design, technology selection, customer experience design, process models, leading practices, benchmarking, metrics, and technology architectures
Customer Technology (CRM) Delivery – Salesforce.com
There are many providers that can help organizations make the transition to salesforce.com from a technical point of view. However, this isn’t a technology issue as much as it is a business issue and that’s where Deloitte excels. We make sure that your salesforce.com transition strategy accounts for all of the surrounding business issues that will determine whether the implementation succeeds or fails in the long term, helping your organization squeeze every bit of value out of your investment. Just as importantly, we know our way around the intricate details that make up the technical side of the implementation, from the application itself to the legacy systems that it typically replaces.
Other areas of our expertise:
- Contact Centers
- Customer Insights and Analytics
- Master Data
- Social Business Services
- Solution Architecture Flavors