What is it all about?
Digital trends are fundamentally changing the way that customers behave and companies operate. Digital disruption has the power to transform entire industries and clients in all sectors must respond and evolve now to remain relevant in the future.
Companies struggle to provide a seamless customer experience at every touch point because they often lack a single, integrated view of customer segments, history and buying preferences linked across the enterprise. Traditional silos that encourage specialization may prevent transparency across the organization that is necessary for fast and informed decision making, as well as the ability to deliver an omni-channel customer experience that is supportive of the company’s brand promise regardless of channel or device.
The speed with which consumers adopt new technologies has many companies scrambling to keep pace -- the timing and effective implementation of new applications, organizational structures, metrics, and compensation, among other elements of the business, may create disconnects in the customer experience.
Digital Enterprise - Our difference comes from our diversity
Our vision is to be the leading advisors that can help clients build their entire ‘Digital Enterprise’ and create sustainable value in the digital environment.
We evaluate our client's challenges and opportunities from many angles. Bringing talent and skills from across our consulting business, our people have the business acumen of a strategic advisor, the design capability of a creative agency and the engineering depth of a technology firm. We can shape our broader range of capabilities into an integrated solution for those transformation projects requiring expertise in areas such as operations, human capital management, risk management and data analytics. In essence, we think, we shape, we act.
By using the Digital Enterprise framework, Deloitte is in a unique position to be able to deal with all aspects of digital disruption and transformation by bringing together the breadth of our functions and the relevant skills and services from across the Deloitte network.
IT Strategy - What is it all about?
For IT leaders, it’s often hard enough to determine whether the IT organization is prepared to take on the everyday challenges of doing business – much less anything beyond the normal call of duty. At the very least, it may feel like they’re walking a tightrope. A chronic sense of unease often comes with the job. Likewise it is often difficult for technology leaders to scratch below the surface to find out whether their organization is prepared for the unexpected – such as when the industry undergoes a fundamental shift, or when the company decides to expand into new geographies, or when their biggest competitor makes a breakthrough. Or maybe the challenge comes by way of a change in leadership. No matter how you slice it, big change is inevitable.
Whatever the challenge, having an effective IT strategy in place can make the difference between a resounding success and a near miss – not just for the IT organization, but for the whole company. That’s a big opportunity for technology leaders, who face a range of choices for preparing the IT organization for whatever’s next. Some wait for the business to take the lead, then roll with the punches. Others put new software solutions in place and hope for the best. For those who want to change with the business and help shape the course together, or for those revolutionaries who like to stay a step ahead of the business, a broad IT strategy can be a valuable tool.
IT Strategy - How can we help?
There are many different variations on the same framework for improving an organization’s IT strategy. The real difference typically lies in the execution.
That’s where Deloitte excels. We work to understand your overarching business strategy at a deep level, going far beyond the executive suite to get the insights we need. We create solutions that are sharply focused while taking the full operating model into account, from people and intellectual capital to technology and processes. And when it comes time to put technology to work, we bring a demonstrated depth of knowledge to solution design, selection and Implementation.