Insights

Bridging the Digital Divide

CMOs are going through a rapid transformation. They are asked to be more than proficient marketers, but also to act as the stewards of the customer within their organizations, building bridges across functions to enable customer engagement. Read about the five key priorities for the new CMO.

Insights

Social Business Innovation

Learn how to capture more enterprise value through Social Business Innovation with Deloitte and salesforce.com.

Deloitte Social Business Report Logo

Insights

Moving Beyond Marketing: Generating Social Business Value across the Enterprise

Findings from the 2014 social business global executive study and research project

The third annual research study by MIT Sloan Management Review and Deloitte probes executives’ views of the social business opportunity and how companies are harnessing its value. The report is based on responses from 4,803 business executives across 26 industries and 109 countries, and incorporates interviews with more than 20 executives and subject matter specialists.

This year’s research indicates that a company's social business maturity - the breadth and sophistication of its initiatives - is a good predictor of the value derived from social business initiatives. We detail the drivers of that maturity and how companies are using social business beyond the marketing function to transform their organizations and reap greater gains. 

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Moving beyond marketing: Generating social business value across the enterprise

Highlights from the 2014 report include:

  • Social business is perceived as important both today and in the future
  • Employees want to work for companies that excel at social business
  • Measurement sophistication is starting to prove the value
  • Social business maturity is related to the level of results companies achieve
  • Companies can fuel social business maturity by focusing on its three primary drivers:
    1. Using social business data in decisions
    2. Having a leadership vision premised on the belief that social can fundamentally change the business
    3. Moving social business beyond marketing to realize that vision

 

Visit the U.S. page  for more details on this report and view the related infographic.

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Social business study: Shifting out of first gear

2013 Social business study: Shifting out of first gear

Explore the findings of the second annual global study, conducted in collaboration with MIT Sloan Management Review, to gain fresh insight into the social business landscape today and discover how some businesses are reaping value.

 

Download the 2013  report at left or view the related infographic.

Learn more about social business and the digital enterprise.

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