Yvonne Byrne is the Partner Lead for Customer & Applied Design. Yvonne also leads the Customer Transformation practice within Deloitte, specialising in Customer experience analysis and design, channel strategy and management, sales and service transformation and new proposition development. She has 14 years within the UK Financial Services and consulting industry, having previously worked with the Royal Bank of Scotland, Tesco Bank and KPMG UK. Yvonne has extensive experience in all aspects of Customer Experience, product management, customer and channel strategy and new proposition development.