Consumer Business

Today's harsh environment requires consumer businesses to understand and anticipate changing consumer needs and to respond rapidly with relevant products and solutions. To do that, they must address a myriad of questions – and Deloitte member firms are here to help.


Africa: A 21st Century View

In this report, Deloitte assesses how the African market has developed, how perceptions of Africa have changed, and how consumers are responding to a period of rapid economic growth making the case for seizing the opportunities within the continent.


It's not that the well is too deep, but rather the rope is too short

This article, written by our Consumer Business Industry Leader Özgür Yalta, provides insights based on international expansion survey results with nearly 40 Turkish retailers.


Regulatory Trends in the consumer goods industry

The most effective regulatory frameworks typically recognize the need to clearly understand who benefits and who feels the pinch from the regulation. The ability to quantify these costs and benefits is often an essential step in evaluating the net impact of the policy.


The connected consumer evolves

Globalization, the economy, health & wellness, sustainability, and technology are as important today as ever for consumer goods companies. How have these trends evolved as the digital revolution has put power in the hands of consumers?


A Restoration in Hotel Loyalty

Is it possible to increase the effectiveness of loyalty programs?.


Winning the race for guest loyalty

To turn customers into enthusiastic, even passionate brand devotees, there is a need to understand the patterns in how different travelers view and use rewards, and to use that insight to craft a program that stands above the ordinary and the expected.


The dawn of mobile influence

According to our research; smartphones currently influence 0.7% of annual retail store sales, translating to $0,8 billion in forecasted sales for 2012 in Turkey. The mobile influenced retail store sales are expected to grow to 14 – 17%, or to $30-35 billion by 2017. 


The path to 2020

What markets could be of short-, medium-, and long-term interest for retailers?


Retail Globalization

This report identifies six key aspects of globalization that can create roadblocks for retailers considering international expansion: Assessing risk, both the organization’s threshold for it and the risk from local competitors.

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Audit Services

Our audit services make a difference thanks to our risk-based audit approach, and our cooperative, easy-to-consult with, easily accessible team that understands the needs of our clients.


Tax Services

As Deloitte Turkey Tax Function, our aim is to create effective strategies for our clients and provide them with value added services by combining appropriate and applicable solutions by using our local extensive knowledge and global experience on Tax and Financial Legislation.


Human Capital

We help our clients achieve exceptional business performance through their human resources by providing change management, learning opportunities and performance management solutions in virtually all aspects of human capital management and organizational effectiveness.


Supply Chain Management

Deloitte provides comprehensive supply chain solutions from strategy to implementation (planning and optimization, network design, sourcing, inventory management and distribution)


Internal Auditing

Internal auditing is an objective assurance and consulting activity designed to add value & improve an organization's operations by bringing a systematic, disciplined approach to evaluating & improving the effectiveness of risk management, control, governance processes


Corporate Governance Services

Institutionalization refers to the building of structures and processes that help sustain business in a company regardless of the peculiar methods followed by the managers. A corporate management approach is crucial for the sustainability of the institutional entity and prestige of a company.


Customer Experience Management

Deloitte provides services by utilizing globally developed and accepted methodologies for improving customer experience and crafting sound customer experience strategy.


Finance Transformation Services

Finance Transformation (FT) is a set of offerings that assist Finance executives with assessing their finance strategy and vision, and helps design and implement change to their finance organization, process and systems to improve the overall value of finance.

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Key contacts

Özgür Yalta , Partner

Consumer Business and Industrial Products Leader

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