Deloitte’s Hub solution given Salesforce Fullforce Solution status

Hub, Deloitte’s B2B Customer Community built on the Salesforce Platform, has been recognised as a Salesforce Fullforce Solution for the Consumer Goods industry. Salesforce Fullforce Solutions are systems integrator or consulting alliance offerings recognised for their specialisation in priority Salesforce industries and other key solution areas. Fullforce Solution alliance partners have demonstrated expertise and receive Salesforce go-to-market support, executive sponsorship and guidance as part of the Salesforce Partner Programme.

Hub is a customisable web app Deloitte has developed, built on Salesforce’s Communities Cloud. It enables trade partners of consumer goods companies, such as retailers, wholesalers and distributers, to increase engagement with brand owners: place an order, pay, read personalised news, analyse sales history, collaborate in forums and earn points through a loyalty programme. Hub can be deployed globally and customised easily to each client’s branding, providing a multi-channel communication solution on any desktop, tablet or mobile device.

Deloitte is a Salesforce consulting partner, with more than 2,500 professionals in 28 countries who have delivered more than 1,000 Salesforce implementations. Deloitte is consistently ranked number one by industry analysts for Salesforce, CRM and consulting capability and has developed a range of industry accelerators and products, such as Hub, to help clients deliver their ambitions faster.

William Grobel, Senior Manager at Deloitte Digital and practice lead for Hub, said: “We are very proud that Salesforce has recognised Hub with this prestigious certification. Hub is the first and only Customer Community accelerator to be awarded Fullforce status. Reducing the cost of serving trade customers, whilst at the same time, increasing engagement and sales is a top priority for clients at the moment. Hub is a great way of delivering this quickly and at scale.”

Kori O’Brien, vice president, global alliances and industry solutions, Salesforce, said, “We are thrilled that Deloitte’s Hub has been recognised as a Salesforce Fullforce Solution that has the potential to transform how companies connect with their customers in the consumer goods industry. We work closely with Salesforce Fullforce Solution alliance partners to ensure our customers benefit from Deloitte’s industry expertise with Salesforce’s Customer Success Platform.”