Integrity Helpline FAQ
Available 24-hours-a-day, 365-days-a-year
The Integrity Helpline is a confidential, 24-hours-a-day, 365-days-a-year service you can access from any location. It is administered by a third party to help maintain confidentiality and, when requested, anonymity. Anyone can log onto or call the Integrity Helpline to request assistance or report a potential ethics violation.
Frequently asked questions
(outside the U.S.)
Via telephone: 866-850-1485 (toll-free in the US) or 503-748-0570 (outside the US.)
Via the Web: www.integrityhelp.com
Can I call toll-free from outside the United States?
Yes, access the Integrity Helpline toll-free phone numbers for calling from outside the US
Access in Spanish is available. We have translated our www.integrityhelp.com Web page into Spanish, accessible via the En Espanol button at www.integrityhelp.com, as well as the questions for you to submit your inquiry or report. In addition, upon request the Integrity Helpline call center will transfer you to a Spanish speaking agent to take your call.
When should I turn to the Integrity Helpline?
You should turn to the Integrity Helpline in the following circumstances:
- If you believe that ethics and compliance issues are not being resolved, either through the existing managerial chain of command or other reporting options.
- If you don't feel comfortable reporting through normal channels.
- If you'd like confidential assistance on ethics and compliance questions and/or issues.
- If you wish to remain anonymous when filing a report.
What type of issues should be reported?
Potential violations of the law, regulations, professional standards, policy, or the applicable Code of Ethics and Professional Conduct that you believe are not being handled properly should be reported immediately. Such potential violations could include, but are not limited to:
- Non-compliance with professional standards
- Unlawful discrimination
- Workplace violence
- Substance abuse
- Conflicts of interest
- Falsification of documents
- Inappropriate gifts and entertainment
- Inappropriate political activities and contributions
- Insider trading or other securities law violations
- Breaches of a client's or a Deloitte US Entity's confidentiality
- Inappropriate disposal of a Deloitte US Entity's documents
- Inappropriate personal use of a Deloitte US Entity's resources
- Bribes, kickbacks, and/or corruption activites
- Inappropriate client billings
- Inappropriate reporting of time or expenses
- Other potential violations of policies
How does the Integrity Helpline work?
Deloitte has contracted with EthicsPoint. to administer the Integrity Helpline. Because the Integrity Helpline is administered by a third-party vendor, we can provide our people a confidential tool with 24-hour access, and if requested, anonymous report submission. The Integrity Helpline's Web site is hosted on EthicsPoint's servers and the phone numbers are operated by EthicsPoint. A reporter's identity cannot be revealed through telephone or internet records.
When you place a call to the Integrity Helpline, the EthicsPoint call center specialist will capture your inquiry or report, asking you to provide detailed information. You may choose to remain anonymous when speaking with the call center specialist; however, doing so may limit the comprehensiveness of the investigation into the matter. Therefore, you are encouraged to identify yourself. You should also be prepared, if you are willing, to provide the names of witnesses and potential victims of the alleged unethical conduct to increase the effectiveness of an investigation into your complaint. While inquiries and reports may be submitted anonymously, we cannot guarantee confidentiality or anonymity as the nature of the issue and/or related case details may reveal the identities of those involved.
The specialist forwards your inquiry or report to the Deloitte LLP Ethics and Compliance Office, led by the Chief Ethics and Compliance Officer. The EthicsPoint call center specialist cannot provide you advice or resolve your issue over the phone. If your matter is urgent, s/he will provide you with information to contact the Ethics and Compliance Office directly so you can receive immediate assistance.
How does the Integrity Helpline Web site work?
You may log on to www.integrityhelp.com, administered by a third-party, EthicsPoint to:
- ask a question
- file a report
- follow-up on a prior report
When you log on, a series of prompts will instruct you how to accomplish your task. When filing a report, you will be asked to provide the most detailed information possible about the incident.
Your inquiry or report will be logged and forwarded to the Ethics and Compliance Office of Deloitte LLP, led by the Chief Ethics and Compliance Officer, for resolution. The Integrity Helpline cannot provide you advice or resolve your issue directly.
When submitting your inquiry or report, you will be given a report key and asked to create a personal password. You will need this information to access the "Follow up on Report" section on the Web site to check the status or resolution of the matter you reported. We ask you to follow-up on your inquiry or report within three business days.