Deloitte achieves Orange-Level Relativity best in service status
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New York, October 1, 2013 – Deloitte’s Discovery practice today announced that it has achieved kCura’s Orange-level Relativity Best in Service recognition for exceptional customer service for Relativity end users.
Deloitte’s Orange-level certification is a result of the organization’s commitment to people, process and technology to improve the Relativity experience for its clients. Deloitte’s experienced team of 40 Relativity Certified Administrators helps its clients effectively manage large Relativity environments.
“Deloitte’s achievement is testament to the hard work of the professionals in our Electronic Discovery Solutions Center, the exemplary service delivered by our practice in support of a positive client experience, and the investments and commitments we continue to make in technology and innovation,” said Jeffrey Seymour, principal, Deloitte Financial Advisory Services LLP and national leader of Deloitte’s Discovery practice. “Achieving this status, combined with our leading offerings like Dynamic Review, conveys our commitment to bring innovative solutions to our clients.”
According to kCura, through a voluntary analysis, Relativity providers who earn Best in Service demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service providers meet a set of requirements for their duration as a hosting provider, size of Relativity installations and core Relativity certifications.
kCura has two designations for Best in Service: Orange and Blue. While both sets of providers are certified to deliver a quality Relativity experience, Orange-level providers are recognized for making additional investments in people, process and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.
“We’ve worked closely with Deloitte for many years, and we’re excited to recognize their commitment to providing an outstanding Relativity experience for their clients,” said Andrew Sieja, president and CEO, kCura.
About Deloitte Discovery
Deloitte Discovery is one of the industry’s largest global discovery services providers, with highly skilled professionals in more than 35 countries through the member firm network of Deloitte Touche Tohmatsu Limited, serving multinational corporations, law firms and government agencies in complex litigation and regulatory matters. Deloitte’s multimillion dollar investment in discovery technology, analytics and global resources provides its clients with a variety of options to help control costs and mitigate risks throughout the discovery process.