Experience
Experience
by BankingSuite
Deploy highly personalized customer experiences across all digital touch points quickly. Experience by BankingSuite is the front-end framework that builds on years of Deloitte studio research and design experience to save you thousands of hours of development effort and power real growth for your business.
Own your customer experience
If you want to increase customer satisfaction, or grow your base, you need to be in control of your digital experience.
The challenge is that when it comes to UX, not all banks can afford to scale large teams to build from the ground up. So instead, they’re forced into ‘renting’ customer experience from providers that limit customization.
With Experience by BankingSuite we’re re-writing that model and eliminating the trade offs. Flexibility, control and competitive edge, without compromising on cost and pace.
THE NEW MODEL
Buy or Build?
Have the best of both worlds
Experience by BankingSuite is an industry leading front-end framework, shaped by the best of Deloitte Digital’s human-centered design expertise.
We deliver 80% of the development effort for your digital experience ready to go, leave 20% for the unique, differentiating features that you want to build, and make sure 100% of it is yours to own.
More than just basic customization. True control with real extensibility. So you can finally deliver the experience you’ve always wanted to, and be consistent across all the segments you serve.
-
Build
Where you shine
The differentiated part of your experience
-
Buy
The technical foundations
All the modern experience standards your digital first customers expect
Shaped by Deloitte Digital’s human-centered design expertise
HOW IT WORKS
Build an experience that matches your vision
1
Get Started
Quickly
Deploy better, smarter ‘table stakes’ capabilities, frictionless journeys, and omni-channel experiences quickly. We’ve built over 300 screen templates that you can access out of the box, and thoughtfully orchestrated these into journey flows that will allow your customers to self-service in all areas of the bank with convenience, flexibility, and accessibility. With reusable design components, our Figma to Flutter integration collapses the design-to-development timeline considerably so you can produce elegant design in a fraction of the time.
2
Customize To Differentiate
All our existing journeys and pre-built Flutter components can be customized to create the experience that’s right for your brand. Once you’re happy with the configuration in Figma, the design will be automatically translated into .JSON files, saving your teams hours of development effort and enabling you to get updates out to your customers quickly. And if you want to customize further, you can take our product framework and extend it. No-one knows your customers or your market as well as you do, so we’ve created total flexibility for you to build the differentiating features that you really care about.
3
Take Genuine Ownership
With Experience by BankingSuite, we’ll make sure you retain ownership of the features you build. We’ll also give you full control of the backend platform, even the code, so there’s no more waiting on a 3rd party for updates. You can direct your own release schedules and shape the product roadmap around only your priorities. But if this feels like too much ownership, don’t worry. You’ll never have to take on more than you need. We’ll support you to scale at the right pace for your business, guiding you through the choices you need to make now, and in the future, with full support to upskill your teams so they can take over the platform when, and if, you’re ready.
BENEFITS
Human-centered design from some of the best in the business
Deloitte Digital, our world class design agency, has been creating digital experiences that customers love for over a decade. Working for some of the biggest global brands, our designers have perfected the art of building beautiful, modern experiences that are easy and enjoyable for your customers to use, and effective in delivering results for your business. We’ve embedded all this learning into Experience by BankingSuite, so its yours to access in an instant.
Happier designers, and happier engineers
Our innovative Figma to Flutter integration automatically generates new code whenever your designers make changes. This cuts out considerable engineering effort for redesign, tweaks and seasonal brand moments, allowing your designers to be more nimble and freeing up engineering capacity for tougher challenges.
A lower cost way to build and maintain your digital experience
Our platform uses Flutter, Google’s open-source UI toolkit, which allows you to be nimble and reduce build costs by going 2x faster across design, development, testing, and deployment. And because we’ve decoupled the UI layer from your systems of record, you can make changes and innovate quickly without disrupting any of your business logic. With all your front-end innovation pooled into one composable and highly scalable platform powered by a single code base, your tech and process debt will decrease.
Differentiation where it matters
While 80% of the development effort is complete, the final 20% is yours to infuse with the strategy specific to your segment, brand and business. We’ll help you build features that differentiate your digital experience, that nurture customer happiness, improve customer financial well-being, and build strong user loyalty. All with a focus on viability: ensuring the experience you build is authentic to your brand, in a cost profile you can sustain, and in spaces where your business can win.
READY TO GO
Deploy digital experiences at pace with out-of-the-box capabilities you can access quickly
-
40+
product journey paths
-
300+
mobile & web screens
-
110+
mobile & web Flutter components
-
1m+
customization options
Features
Experience by BankingSuite enables the front-end experience for a range of retail and business banking journeys including:
-
- Debit Cards
- Card Management Features
- Money in & out
- Me-to-me Transfers
-
- Unsecured Lending
- Credit Cards
-
- Parent – Subsidiary Relationship
- Dedicated Funds
- Savings & Deposit Ladder
- Sub – Account creation
- Multi-currency
- Product Bundling
-
- Multi-jurisdiction / Multi-country / Multi-currency account structure
- Rates & Tiers
- Liquidity Management
-
- Savings Accounts
- Checking Account
- Account Maintenance
- Spend Analytics
- Cross Selling & Engagement Nudges
-
- KYC / AML Checks
- Authentication and ID&V
- Account Funding
-
- Customer Self-Service Channels
- Digitization of Operational Processes
-
- Earn
- Redeem
- ESG Disputes
The BankingSuite Platform
A modern platform for modern banks
BankingSuite is the modern, composable platform that underpins how we deliver for you. Software that helps you get to your goals quickly but with the flexibility to extend, refine and make your own. You can choose from individual capabilities to modernize specific parts of your business, or take the full stack to build new propositions quickly.
Get started