Perspectives

Short takes...on analytics

In this blog, our Deloitte Analytics leaders share their reflections and insights on leveraging analytics to improve operations and drive smarter decisions

Perspectives

Retail customer engagement

Now it’s possible to understand the customer’s mindset throughout the entire shopping process with advanced analytics.

Perspectives

Power Insight: Getting to know your customer

With “Power Insight,” Deloitte leverages analytics to move beyond the traditional focus on service reliability and usage-based block rates. 

Shopping bag

Perspectives

Improving retail sales effectiveness

Video with Jeff Simpson, director, Deloitte Consulting LLP

Some retailers act as if their e-commerce business and in-store business are entirely separate. But in reality, it’s the same customer who’s buying online and in stores. One of the most powerful things a retailer can do is to bring their siloed data sets together to better understand their customers and persuade them to buy. Here’s our take.

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Analytics in Action: Customer

Turn customer and prospect demographic, transaction and preference data into actionable insights.

Services

Customer Engagement Solution

Deloitte’s Customer Engagement Solution helps retailers head-off attrition and solidify relationships by tapping customer insights.

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Analytics Answers

Analytics Answers stand ready to help your company create and capture more value from the customer relationship.

People

Jeff Simpson

Director | Deloitte Consulting LLP

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Thomas Zipprich

Customer & Marketing Strategy | Monitor Deloitte

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Suzanne Kounkel

Customer Transformation Market Offering Leader