Moving from customer marketing to customer experience
For the last five years, the dialogue around social media has largely been the same: what’s the ROI?
Deloitte University Press
Strategy, not technology, drives digital transformation
What’s the most important driver of organizational digital maturity—social, mobile, analytics, or cloud? None of the above, according to the latest MIT Sloan Management Review and Deloitte digital business study.
Technology in the mid-market
This report shows how the cloud and business analytics can impact mid-market operational capabilities and productivity and provide competitive insights.