The evolution of financial services

Episode No. 4: "Building the bank of the future and a digital ecosystem service delivery model"

Gys Hyman and Kevin Laughridge

​Today we are talking with Gys Hyman and Kevin Laughridge, both principles within Deloitte Consulting LLP, about how banks can rebuild their business to deliver a digital first experience or their customers. Gentlemen—Gys, Kevin—thanks for taking the time with us to discuss, just how to build the bank of the future - or maybe we should call it the bank of now, and create a digital service model. Before jumping into the opportunity, Gys why don't you give us some background on where the challenge is coming from in the first place?

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Episode No. 3: "Talent engagement in a digital world"

Steve Hatfield

Effective talent management has become increasing complex with three overlapping groups of employees in the workforce—Baby Boomers, Gen Xers, and millennials—and another waiting in the wings (Generation Z). As the workforce evolves, a renewed focus on organizational culture and employee engagement are one of the most powerful levers companies have to attract and retain top talent.

The new trends around technologies that have exponential impact are galvanizing and attracting millennials to work outside of a traditional organization.

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Episode No. 2: Workforce of the future"

Steve Hatfield

Companies today are witnessing an ever-increasing role of robots in the daily workplace but the question remains whether humans will be fully replaced. These dramatic changes present an opportunity to rethink how to conceive of work by freeing resources from simple tasks and redeploying skills and knowledge to more value-add instances.

It's predicted that about 40 percent of the current work done today is likely a candidate for an automated or cognitive tool to take that on. That's a huge impact; and that'll mean reengineering jobs and likely reengineering or redesigning of the organization structure.

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Episode No. 1: "Five actions major financial institutions face"

​Sachin Sondhi and Steve Mahoney

Banks, insurers, and asset managers have a lot on their plate. While they attempt to simplify their business they are working in parallel to modernize and differentiate themselves, all while complying with regulation. Listen as Sachin Sondhi and Steve Mahoney discuss how harnessing the disruptors can be an opportunity for financial services firms rather than another nuisance.

The potential for destruction is actually an opportunity, much more than a threat, and the firms should think about how to seize the destructive advantage.

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