ChangeScout: Transform the way change is delivered

Digital tools to help steer successful organizational change

The pace of change has accelerated exponentially in recent years. At the same time, stakeholders are expecting more targeted engagements via a multitude of channels, leaders are demanding better insights into change progress, and change initiatives are increasingly being deployed on a global scale. To help answer these client challenges, Deloitte equips our change management practitioners with ChangeScout, a comprehensive, digital application designed to drive even the most complex change programs–from anywhere, on any device, in real time.

What is ChangeScout?

ChangeScout is a comprehensive, cloud-based organizational change management application that helps manage stakeholder relationships, align change impacts, plan interventions, and much more.

Benefits include:
  • Enabling increased visibility and insights
    Provides leaders with real-time visibility of just about every aspect of their change initiatives. Extensive dashboards and reports enable improved decision making, prioritization, and more targeted interventions.
  • Nurture stakeholder relationships
    Improved stakeholder profiling and cross-program impact identification enables more relevant communications, more effective engagement activities, and a more consistent experience for those impacted by organizational change.
  • Built-in automation
    We help reduce our clients' risk by automating review and escalation processes with workflows and approvals. Email alerts, automated task assignments, progress notifications, and report subscriptions help to keep everyone on track.
  • Powered by the platform
    ChangeScout is powered and secured by the Salesforce 1 platform.

How is ChangeScout used?

ChangeScout can be used by our teams to manage projects that range from tactical, one-off change initiatives to complex, geographically dispersed programs or work that impact many thousands of stakeholders.

ChangeScout enables Deloitte professionals to support clients to:

  • Gain complete visibility of every impacted stakeholder, including key people, communication preferences, future activities, change impacts, and engagement profiles;
  • Track the business process, technology and people changes, management strategies, and key success measures. Forecast any resistance issues and plan mitigation approaches;
  • Maintain alignment with the broader organizational goals by linking activities to business strategies and objectives and monitoring business benefit realization.

Scalable. Configurable. Secure.

ChangeScout can be customized, configured, and scaled to meet the needs of just about any project, organization, or stakeholder.

Custom reports and dashboards
Our teams can produce more than 60 pre-built change management reports and dashboards that provide real-time insights into client change and transformation initiatives. We can also create customizable reports that meet our clients' unique requirements.

Scalable and secure
ChangeScout can be scaled up or down depending on client requirements, and data is powered and secured by the platform.

Learn how to develop more effective change management strategies

Research shows that most large change management efforts fail. Why? Something’s been left out of the equation: the human element. Organizations can draw on new behavioral economics lessons to powerfully connect change to human behavior—and keep employees engaged in the process.

Learn more in this Deloitte Review article on Humanizing change: Developing more effective change management strategies.

deloitte review change human blue hammer

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