Perspectives

Health Care Current Library

This weekly series explores breaking news and developments in the U.S. health care industry, examines key issues facing life sciences and health care companies and provides updates and insights on policy, regulatory and legislative changes. 

Analysis

2012 survey of US health care consumers

The Deloitte Survey of U.S. Health Care Consumers provides data-driven insights on consumers’ perceptions of the health care system and health care reform.

Perspectives

Alert: change is in the air

Discover a future where technology streamlines the health care experience for consumers, practitioners, hospitals, pharmacies and other stakeholders.

Perspectives

Health Care Blog

Read the Center for Health Solutions blog - sharing timely insights, research and forward thinking for the Life Sciences & Health Care Industry.

Analysis

The Quest for Value in Health Care

A Place for Consumers

Three key disrupters are driving an increasingly consumer-centric health care system. How are consumers responding? What are the implications for the industry? And what steps can health care providers, health plans, and life sciences companies consider to help win in this new marketplace?

Infographic

Paying attention to the consumer and providing high-quality experiences in health care are rising business imperatives

In a health care system where consumers are empowered to actively choose among health plans, providers, and treatment options, delivering a satisfying customer experience is key to differentiation. The first step towards winning in a consumer-centric marketplace: understand how this new informed and engaged consumer views the health care system and how they define quality and value.

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The quest for value in health care

As American consumers awaken to fundamental changes in the U.S. health care system, the walls between them and the health care industry are coming down. Facing numerous health insurance options, no longer shielded to the costs of health care by employers and with greater access to quality ratings and price information, consumers are searching for value.

This growing consumer quest for value, in turn, is forcing health care providers, health plans and life sciences companies to rethink "business as usual" as consumers test new decision-making skills and demand higher quality and better value. In such an environment, it is important – and perhaps a business differentiator – for health care organizations to see and understand the health care system from the consumer perspective.

This report:

  • Examines three key disruptors driving a consumer-centric health care system
  • Explores consumers’ perceptions of value and unmet needs in the U.S. health care system; their anxieties about affordability; and what they value in their health care experience
  • Offers steps to consider to help “win the consumer” in a value- and quality-based health care system

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Services

About the Deloitte Center for Health Solutions

About the Deloitte Center for Health Solutions: The source for health care insights.

Services

Value based care

Learn more about the factors driving value based care for health care providers, creating a perfect storm of cost, quality and access.

People

Sarah Thomas

Director of Research | Center for Health Solutions

People

Harry Greenspun, MD

Director | Center for Health Solutions

Dbriefs Webcast

Health Sciences

Anticipating tomorrow's complex issues and new strategies is a challenge. Stay tuned in with Dbriefs – live webcasts that give you valuable insights on important developments affecting your business. Dbriefs offers live webcasts featuring practical knowledge from Deloitte specialists.