Consumer Transformation

5 Trends Health Plans Can’t Ignore

The initial ‘land grab’ on the public exchanges is in the rear view mirror. With it, health plans have witnessed anew the challenges and opportunities in the direct-to-consumer market. More broadly, industry leadership recognizes a need to better meet the needs of consumers across the entire book of business. Though talked about for years, the industry has hit a crucial tipping point in focusing on the individual. Winners and losers may be separated by their success in engaging the ever more tech-savvy and empowered cohort of health care consumers.

What does direct-to-consumer mean for health plans?

Continued evolution in the markets. Executives around the country are beginning to place strategic bets and drive the transformation versus sitting on the sidelines. These bets include customization at the individual level to meet varied needs, diversification to attract and retain members for life, and development and execution of cutting-edge capabilities.

The 5-part series will explore key consumer transformation topics and strategies for success by hitting on the following trends:

  • Private Exchanges: Gain access to new consumers & protect existing ones
  • Omni-Channel: Consumer Engagement Everywhere
  • Consumer Analytics: Finding the individual in the masses
  • Consumer Engagement: Models to support long-term retention
  • Digital Transparency: Increase satisfaction for more demanding consumers

Private exchanges: Wolf at the health plan’s door?

It’s too soon to tell if private exchanges will succeed in fulfilling their ambitions, but if they do, they can significantly impact the role and value of health plans. 

Read the first paper in this five part series on a case for an offensive strategy.

Read now


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Jason Wainstein

Jason Wainstein

Principal | Life Sciences & Health Care

Jason Wainstein is a National Leader in Deloitte C...More

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Our Health Plans practice offers a range of solutions to help organizations make the most of post-reform market opportunities.


Jason Wainstein

Principal | Life Sciences & Health Care


Paul Lambdin

Director | Life Sciences & Health Care


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