Business process improvement approaches very often remain largely unchanged over time. People often "know" which process improvements work and they approach those methodologies the same as they have for decades. Yet despite those decades of history to learn from, companies are still struggling to realize success from their process improvement efforts.
Intelligent process improvement
Why do some process improvement efforts succeed and others do not? This paper outlines six tenets to help companies think beyond what is currently "known" and bring more "intelligence" to process improvement.