Services

Enterprise Health Systems Solutions

Racing against the clock

Although cyclists certainly race head to head with their competitors, the real race is against the clock. Health care provider organizations are in a race against time to comply with requirements of the Affordable Care Act, a seemingly uphill climb as they struggle with the act’s many impacts and competitors' moves to take the lead in their markets. From changing reimbursement levels and ICD-10 standards to electronic health records (EHR) and meaningful use, U.S. health care reform is a reality, and health care systems are transforming their businesses to operate effectively in this new environment.

As health care systems place more emphasis on quality care and patient satisfaction, highly integrated information technology systems and processes play an even more vital role in improving clinical safety, continuity, and quality while increasing efficiency and supporting cost containment. With resources at a premium, many health care systems may need assistance to drive the necessary operational transformation.  Perhaps something like “our Enterprise Health Systems Solutions practice provides solutions and assistance with technology, workflow, and people continuums addressing challenges in both the administrative revenue cycle and the clinical operations environments.”

How we can help

Deloitte Enterprise Health Systems Solutions team works with clinicians and administrative leaders as they migrate toward integrated clinical and revenue cycle information solutions that capably support high-quality patient care, administrative cost-effectiveness/efficiency, and compliance with EHR meaningful use mandates. Beyond our significant experience in driving adoption of EHR, we have a strong track record of helping provider organizations adapt to integrated clinical information systems through effective leadership alignment, change management, workflow and content design, and systems implementation. Our consulting teams are clinically focused and include physicians, nurses, and pharmacists who understand the business of health care – who have helped leading hospital systems, academic medical centers, and standalone facilities realize significant cost savings while transforming patient service delivery.
 
We design and implement Enterprise Health Systems Solutions that address the broad spectrum of new regulations and standards. Our work encompasses the people, processes, technology, and data to transform the health system environment. Our teams include more than 300 professionals with more than 250 certifications who have extensive experience working with both clinical and revenue cycle systems, and our suite of tools and accelerators support both planning and implementation. In addition, we have extensive vendor relationships that enable us to help clients select, and effectively design,  and efficiently implement vendors products to help our client’s in their efforts to achieve their vision and goals and successfully address their needs.

Our Services

Physician and clinical leader alignment – engaging management and clinicians to define a common vision for improving patient experience and information flow.
 
Clinical business case development – developing the business case to justify the investment in systems implementation through measurable performance goals, including financial, patient satisfaction, meaningful use, and clinician adoption metrics.
 
Package selection – evaluating health information technology vendor packages considering value delivered, benefits, and tradeoffs.
 
Care-driven design, planning, and management – working with clinical and administrative stakeholders to help design, configure, test, and implement solutions driving the transformation of workflows, information sharing, and technology solutions, with a view to knowledge transfer and physician/clinical adoption.
 
Systems integration and rollout -- Use proprietary tools and methods to help accelerate systems integration, develop and deliver clinician training and communications, and measure performance results.
 
Revenue cycle services and systems – delivering broad-based revenue cycle services, including process redesign, technology enhancement, organizational design, and performance management.

Bottom-line benefits

Learn more about our Service Operations Consulting services

  • Clear articulation of strategic organizational and clinical goals with detailed, tactical planning to achieve
  • Improved patient experience and safety
  • More efficient sharing of medical information
  • Clinician-driven interdisciplinary design
  • System-wide clinician support and adoption
  • Competitive advantage in attracting targeted patients and quality care providers
  • Lower administrative costs and reduced paperwork
  • Accelerated clinical information system design, build, and integration
  • Effective/Efficient process and systems implementation

 

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