Service Delivery Transformation
Shared Services. Outsourcing. Offshoring. Global Business Services.
Our Service Delivery Transformation practice can help you develop strategy-aligned, technology enabled service platforms to deliver functional and business enabling processes. Our professionals bring a holistic view on service delivery to optimize the combination of shared services, outsourcing, offshoring, and/or global business services. We are experienced at seamlessly integrating the extensive capabilities required for a successful journey, such as tax, data privacy, controls, and change management.
How can we help
Enterprises need consistent, cost-effective global service delivery.
Our experienced Service Delivery Transformation professionals, can work with your organization through all phases of the service delivery transformation lifecycle, from helping to assess feasibility and develop strategy through helping to implement and fine-tune operations.
Our services may include, but are not limited to, assistance in the following areas:
- Shared services
- Outsourcing advisory
- Vendor management
- Compliance and risk management
- Talent and organization
- Location strategy
- Contact center
- Program management
- Change management
- Real Estate and facilities Management Transformation
- Global Business Services
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