Operations Transformation

Our Operating Model Transformation services apply leading-edge solutions to help your organization simplify and streamline operations, elevate customer and employee experience, and accelerate digital transformation. Key services include:

Next gen operating model. We bring a fundamentally different approach to designing, implementing, and continually refining operating models, with the primary goal of executing on and amplifying your business strategy.

Operating model cost transformation. Leveraging a network of industry-focused cost transformation leaders, a proprietary set of market-leading digital assets, and a proven methodology, we offer clients an unparalleled track record of success for sustainable heart-of-the-business cost transformation.

Operational Resiliency. This service offers a rapid approach to diagnosing and designing operational agility and resiliency in the parts of the business that matter most to business value creation, better preparing you to take advantage of emerging market opportunities or respond to the next shock.

COO Services. This suite of services is designed specifically for senior operations leaders, including COO transition labs; industry forums and eminence; and diversity, equity, and inclusion (DEI) services.

Payments innovation. Our clients can access the market’s deepest and broadest cross-industry payments practice to employ smart, frictionless, and instantaneous payments capability at parts of the customer journey that matter most.

The Center for Process Bionics (CPB) harnesses management information, fuses it with industry-leading practice scenarios, and delivers personalized options for transforming your organization. This next-gen approach helps ensure that your transformation is aligned with what you do well, your opportunities, and your strategic priorities. CPB’s approach to process transformation has four stages:

Process capture. Next-gen technologies and techniques such as process mapping, process mining, and desktop activity mining are used to capture an unbiased view of the current state and identification of bottlenecks or blockages. These inefficiencies are used as inputs, along with CPB’s industry knowledge, accelerators, and frameworks, to empower a robust design of the future state.

Process design. Design simulations are conducted to accurately depict the impact of the future state

Process execution. People, process, and technology enhancements are made to achieve the future state and may include model-driven development, low-code / no-code development, and intelligent automation.

Process sustainability. Instrumentation, monitoring, controls, and metadata tagging provide ongoing conformance to the new target state and desired results.