Service Delivery Transformation

Global Business Services. Outsourcing. Offshoring. Shared Services.

Making smarter connections between service delivery capabilities can have a business impact greater than the sum of its parts. To drive sustainable value across the enterprise, start at the core: Your service delivery model itself. Deloitte’s Service Delivery Transformation professionals can make connections others miss—whether your focus is global business services, shared services, or outsourcing.

How we can help

We believe our clients’ service delivery models operate at the very core of their business. Strengthen at the core and you can strengthen the entire business.

Since core service delivery issues don’t recognize organizational boundaries–for example, what begins as an HR concern can quickly lead to issues in finance or technology–making connections between core service delivery issues is critical to driving enterprise value.

From global business services to outsourcing to shared services, Deloitte has deep service capabilities, a wide range of expertise, and broad global reach. We can help you identify, understand, and strengthen the connections between service delivery capabilities to drive profitable growth across the organization.

Our experienced Service Delivery Transformation professionals team with you throughout the entire service delivery transformation lifecycle–from assessing feasibility to developing strategy, from implementation to fine tuning–to strengthen the core and deliver maximum value from your service delivery model


To transform your business, transform your service delivery model.

Build core strength with service delivery insights

Connectors: Robotic process automation
A quick-reference guide to how robotic process automation plays out in global business services, shared services, and outsourcing.

Ask the pro
Explore Deloitte’s series of short, insightful interviews designed to inform on compelling service delivery topics.

Automate this: The business leader’s guide to robotic process automation and intelligent automation
Gain a greater understanding of the tools available to maximize the impact of robot-led automation across an enterprise.

Get GRID-ready: Unlock value in shared services
Discover how organizations can gain exponential value by tapping into the capacity for innovation within their extended shared services networks.

The people dilemma of analytics: Using shared services to improve acceptance
Why are advancements in data analytics leapfrogging the organizational capacity to accept the insights found in the data and to act to realize the benefits?


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More topics

Susan Hogan

Global Business Model Transformation Leader

Jean White

Leader | Service Delivery Transformation

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