Service Delivery Transformation

Shared Services. Outsourcing. Offshoring. Global Business Services.

Our Service Delivery Transformation practice can help you develop strategy-aligned, technology enabled service platforms to deliver functional and business enabling processes. Our professionals bring a holistic view on service delivery to optimize the combination of shared services, outsourcing, offshoring, and/or global business services. We are experienced at seamlessly integrating the extensive capabilities required for a successful journey, such as tax, data privacy, controls, and change management.​

How can we help

Service delivery transformation services

Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Tax LLP and Subsidiaries

Enterprises need consistent, cost-effective service delivery across multiple geographies and in all of the business’ enabling functions. 

Deloitte’s Service Delivery Transformation services are designed to help organizations in their efforts to develop a multi-shore, multi-delivery, multi-solution service delivery model that provides high-quality, responsive service at an affordable cost. 

Our goal is to help you establish, maintain, and continuously improve a customized service delivery organization that meets enterprise needs related to cost, quality, risk and compliance, location, and strategy while providing a platform for cost-effective growth.

Our experienced Service Delivery Transformation professionals, who number more than 3,000 worldwide, can work with your organization through all phases of the service delivery transformation lifecycle, from helping to assess feasibility and develop strategy through helping to implement and fine-tune the SDO’s operations. 

Our services may include, but are not limited to, assistance in the following areas:

  • Shared services
  • Outsourcing advisory
  • Vendor management
  • Compliance and risk management
  • Talent and organization
  • Location strategy
  • Tax
  • Technology
  • Contact center
  • Program management
  • Change management
  • Corporate real estate and facilities

Meet our leader

Susan Hogan

Susan Hogan

Business Model Transformation Leader

Susan is a principal with Deloitte Consulting LLP ...More

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