Service Delivery Transformation | Deloitte US | Operations

Service Delivery Transformation

To drive sustainable value across the enterprise, start at the core: Your service delivery model. Our Service Delivery Transformation team can make the connections other miss—whether you’re focusing on global business services, shared services, or outsourcing.

Service Delivery Transformation Videos

Deloitte in the news

Driving back-office efficiencies with robotic process automation

As a result of the low-cost and rapid deployment of robotics, robotic process automation is likely to increase exponentially the level of automation across the back office.


The great tax offshoring debate

CFOs and tax directors have many more interests in common than their differences on offshoring might suggest.


Aligning perception with reality in shared services governance

Deloitte conducted two international surveys of shared services center leaders and their customers in 2014.


Deloitte’s 2015 global shared services survey 

Read the key findings of Deloitte's 2015 shared services survey, developed by the U.S. member firm, which had representation from more than 300 organizations around the globe and provides data for more than 1,000 shared services centers globally.


Autonomics in Business Process Outsourcing

Autonomics offers a potential solution where technology replaces human resources to perform the outsourced work.

Deloitte in the news

IAOP’s tenth annual ranking recognizes Deloitte’s advisory capabilities

Deloitte recognized globally for 5th consecutive year in The World’s Best Outsourcing Advisors for 2015

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Service Delivery Transformation

Outsourcing. Offshoring. Shared services.


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Jean White

Leader | Service Delivery Transformation


Dan Kinsella

Partner | Deloitte Advisory


Raffi Markarian

Principal | Global Tax Management Consulting


John R. Tweardy

Information Technology Outsourcing Advisory Leader