Deloitte University Press

Rethinking human services delivery

Thanks to advances in technology and analytical techniques, human services agencies now are poised to move beyond transactional service delivery.

Deloitte University Press

Nudging New Mexico: Kindling honesty among unemployment claimants

Deterring small-scale fraud often requires more resources than the effort is worth. But by applying concepts from behavioral economics—from making a process less confusing to communicating that accurate filing is the social norm—administrators can induce more honest behavior.

Deloitte University Press

The last-mile problem: How data science and behavioral science can work together

Analytics is typically discussed in terms of computer technology, machine learning algorithms, and big data. Behavioral nudges, on the other hand, concern human psychology. What do they have in common? Quite a bit, as it turns out.


Deloitte’s Child Support Services practice

Making families lives easier

Deloitte helps child support enforcement (CSE) agencies implement more efficient and effective business models for delivering and managing CSE programs. We help states adopt innovative, customer-focused approaches to child support services—reducing overall program costs, while providing flexibility for the variations in the way services are delivered. Our collaborative approach, coupled with accelerator tools, allow us to help you and your agency incrementally improve how you serve your custodial, non-custodial, employers, and attorneys in your program. Our services provide your caseworkers, supervisors, and directors the tools they need to efficiently manage their case loads while providing the right services at the right time to yield the most positive outcomes for families.

How we can help

Child Support Services

Deloitte is in the business of helping clients like you improve program efficiency, accountability, and responsiveness. Our mission is simple - to provide you with solutions for the everyday challenges of your child support enforcement program. We help you address these challenges with the following child support service offerings:

  • Program Performance Measurement and Analysis
  • New System Implementation
  • Business Intelligence, Dashboards, and Analytics
  • Case Segmentation and Case Management Services
  • Information Technology Strategy
  • Business Process Reengineering
  • Enterprise Content Management Strategy and Assessment
  • Service Oriented Architecture (SOA) Assessment and Modeling
  • Software Product (COTS) Assessments and Implementation
  • Service Delivery Model Assessments

Advanced analytics help agencies and caseworkers effectively focus on the most critical cases. This helps them initiate required and appropriate actions and improve collections for the family. To learn more about this topic please read Part 1 of our report on Advanced Analytics for Child Support Services Programs.

Advanced analytics play a critical role in helping agencies enhance the collections process, improve revenue collection and increase the likelihood of receiving performance-based incentive funding. This tool proactively identifies parents most likely to become delinquent with their support payments and helps mitigate the accrual of arrears. To learn more about this topic please read Part 2 our report on Advanced Analytics for Child Support Services Programs.

More topics


Health & Human Services: Eligibility and Service Integration

We specialize in implementing new technologies that help states improve the efficiency and effectiveness of eligibility service delivery to citizens.

Margot Bean

Specialist Leader | Child Support Enforcement


2016 ERICSA Training Conference and Exposition

Deloitte sponsors the 2016 ERICSA conference beginning May 1, 2016 in Myrtle Beach, SC. Learn more about how our professionals are driving innovation in child support services.