Deloitte University Press

Rethinking human services delivery

Thanks to advances in technology and analytical techniques, human services agencies now are poised to move beyond transactional service delivery.

Deloitte University Press

Nudging New Mexico: Kindling honesty among unemployment claimants

Deterring small-scale fraud often requires more resources than the effort is worth. But by applying concepts from behavioral economics—from making a process less confusing to communicating that accurate filing is the social norm—administrators can induce more honest behavior.

Deloitte University Press

The last-mile problem: How data science and behavioral science can work together

Analytics is typically discussed in terms of computer technology, machine learning algorithms, and big data. Behavioral nudges, on the other hand, concern human psychology. What do they have in common? Quite a bit, as it turns out.
Public Sector HHS Child Welfare practice


Public Sector HHS Child Welfare practice

Learn more about our practice

Deloitte’s Child Welfare practice focuses on many aspects of supporting and protecting children. Our services and solutions can help clients tackle the challenges of foster care, child protection, and adoption assistance. We are also a national leader in the transfer, development, and implementation of Statewide Automated Child Welfare Information System (SACWIS) solutions. We understand the need for systems to continually grow to meet users’ changing and expanding needs. We also understand that human services systems often need to be updated to meet changing federal and state legislative requirements. We offer deep experience and a collaborative approach to employing new technologies and planning courses of action to transform how your agency serves children.

Child Welfare service offerings


  • Custom development
  • System transfer
  • Incremental renewal services
  • Revenue maximization and assessment
  • Community provider integration planning
  • Training and change management services
  • Project management and quality assurance

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Health & Human Services: Eligibility and Service Integration

We specialize in implementing new technologies that help states improve the efficiency and effectiveness of eligibility service delivery to citizens.

Wil Carroll

Public Sector Integrated Eligibility Leader