Deloitte University Press

Rethinking human services delivery

Thanks to advances in technology and analytical techniques, human services agencies now are poised to move beyond transactional service delivery.

Deloitte University Press

Nudging New Mexico: Kindling honesty among unemployment claimants

Deterring small-scale fraud often requires more resources than the effort is worth. But by applying concepts from behavioral economics—from making a process less confusing to communicating that accurate filing is the social norm—administrators can induce more honest behavior.

Deloitte University Press

The last-mile problem: How data science and behavioral science can work together

Analytics is typically discussed in terms of computer technology, machine learning algorithms, and big data. Behavioral nudges, on the other hand, concern human psychology. What do they have in common? Quite a bit, as it turns out.
Health & Human Services: Eligibility and Service Integration


Health & Human Services: Eligibility and Service Integration

Bringing innovation to service delivery

Deloitte’s Eligibility and Service Integration market offering specializes in helping agencies improve how they determine eligibility and deliver health and human services programs such as Medicaid/State Children’s Health Insurance Program (S-CHIP), Food Stamps (SNAP), Child Care, and Temporary Assistance to Needy Families (TANF). We combine our experience with demonstrated technical and business solutions to help Health and Human Services agencies achieve their integrated eligibility, case management, and service delivery objectives.

​Integrated Eligibility Services

​Business Process Renewal and Roadmap Development 

We can develop efficient business processes based on eligibility and self-service leading practices which drive value and productivity by re-engineering core processes and developing more efficient service delivery models.

Application Development and Maintenance 

We provide business-focused software resources to develop, enhance and/or maintain applications to support your state’s HHS programs that include the capability to transfer public domain applications from other states.

Case Management and Model Office Assessments 

We can help you identify process and technology improvements to local and central office operations to increase efficiency, reduce costs, and improve customer service.

Technology and Software Integration Services

We can assist you in integrating business applications, including customizable-off-the-shelf (COTS) packages, to facilitate data sharing and provide enhanced automation support to central and local office staffs.

Training and Change Management Services 

We can help you identify, plan, and execute strategies for implementing business and technology changes in your organization that improve adoption, drive productivity, and reduce the risks of change.

Legacy System Modernization Services 

We can develop roadmaps for incrementally renewing your legacy business systems, with a focus on re-leveraging existing information technology (IT) assets, but also adopting technology that improves productivity and reduces costs.

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John White

Public Sector Child Support Services Leader