Deloitte University Press

Nudging New Mexico: Kindling honesty among unemployment claimants

Deterring small-scale fraud often requires more resources than the effort is worth. But by applying concepts from behavioral economics—from making a process less confusing to communicating that accurate filing is the social norm—administrators can induce more honest behavior.

Deloitte University Press

The last-mile problem: How data science and behavioral science can work together

Analytics is typically discussed in terms of computer technology, machine learning algorithms, and big data. Behavioral nudges, on the other hand, concern human psychology. What do they have in common? Quite a bit, as it turns out.
Health and Human Services practice


Health and Human Services practice

Learn more about our practice

For more than 45 years, Deloitte state health and human services professionals have worked side by side with state agencies. Our mission is to help you achieve your mission—protecting and improving the health, safety, and wellbeing of our fellow citizens. We are focused on helping you improve efficiency, effectiveness, and accountability of state services and benefits. Our breadth of offerings includes: eligibility and service integration, state health care, child welfare, childcare and early learning, and many others.


Eligibility and Service Integration

We have broad experience in HHS programs with a focus on program operations and system solutions. We are a national leader in partnering with states to design, develop, and implement integrated eligibility and service delivery solutions for workers and customers.

Find out more about our Eligibility and Service Integration services.  




​Child Welfare

Deloitte provides services and solutions to support foster care, child protection, adoption assistance, and child health. Deloitte is a national leader in the transfer, development and/or implementation of Statewide Automated Child Welfare Information System (SACWIS) solutions.

Find out more about our Child Welfare practice.


Child Care and Early Learning

Deloitte provides services and solutions to support child care subsidy and early learning programs, including child care eligibility and provider tracking systems, program design and integration, business process re-engineering, and training and implementation services.

Find out more about our Child Care and Early Learning services. 




​Child Support Services

We have experience working with state, county, and international child support enforcement agencies providing a wide variety of services, including service delivery model assessments, business process redesign (BPR), strategy and performance improvement consulting, and technology implementation services.

Find out more about our Child Support Services practice.



​State Health

With more than 35 years of experience in assisting health agencies, Deloitte understands how state health and human services delivery works—and how it can work better. Our State Health team offers industry-leading insights, solutions, and business practices to help states solve their most difficult challenges, ranging from modernization of Medicaid systems and compliance with Federal Health Insurance Exchange requirements to innovative technology solutions that help states better serve their constituents.

Find out more about our State Health practice. 

Labor and Employment

Deloitte brings unparalleled experience and capabilities in Unemployment Insurance, Reemployment and Workforce Services, and Workers’ Compensation. Having worked in 22 states, we understand your business and technology, and we have a stellar record of delivering our projects on-time and on-budget.

Find out more about our Labor and Employment services practice. 

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John White

Public Sector Child Support Services Leader


2016 ERICSA Training Conference and Exposition

Deloitte sponsors the 2016 ERICSA conference beginning May 1, 2016 in Myrtle Beach, SC. Learn more about how our professionals are driving innovation in child support services.


APHSA ISM Conference

Connect with Deloitte at this year's APHSA ISM Conference, and learn more about how we can help you get measurable results for the people you serve.


Life at Deloitte

People make Deloitte one of the best places to work. What’s great about the people? That’s an easy answer. They are exceptional. Each person is unique and valued for that, among the best and brightest in the business, and takes pride in his or her achievements and the success of others.