Deloitte University Press

Rethinking human services delivery

Thanks to advances in technology and analytical techniques, human services agencies now are poised to move beyond transactional service delivery.

Deloitte University Press

Nudging New Mexico: Kindling honesty among unemployment claimants

Deterring small-scale fraud often requires more resources than the effort is worth. But by applying concepts from behavioral economics—from making a process less confusing to communicating that accurate filing is the social norm—administrators can induce more honest behavior.

Deloitte University Press

The last-mile problem: How data science and behavioral science can work together

Analytics is typically discussed in terms of computer technology, machine learning algorithms, and big data. Behavioral nudges, on the other hand, concern human psychology. What do they have in common? Quite a bit, as it turns out.

Services

Public Sector Labor and Employment services

Learn more about our practice

For more than 30 years, our Labor and Employment practice has served unemployment, workforce, disability, and workers’ compensation agencies throughout the United States. In addition to successfully implementing large-scale information technology systems, we have substantial experience assisting agencies with strategic visioning, organizational restructuring, and improving business processes. We help Labor agencies provide services more effectively through state Unemployment Insurance (UI) programs, the Trade Adjustment Assistance (TAA) program, the Workforce Investment Act (WIA), and the Wagner-Peyser Act. We understand the roles these programs play in helping citizens regain economic self-sufficiency. Further, we provide services to workers’ compensation programs to improve their adjudication, case management, and payment and accounting processes.

uFACTS

The Unemployment Framework for Automated Claim & Tax Services (uFACTS), our proven Unemployment Insurance solution, is a service-oriented architecture (SOA) based framework built on 20 years of successful UI implementations.

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uDetect

uDetect can help state unemployment insurance agencies harness the power of their data to prevent fraud, waste, and abuse. With uDetect, state UI agencies gain analytic and predictive modeling capabilities that can help identify likely fraud or overpayments early—providing more time for interventions that could help recover or prevent overpayments.

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Comprehensive Workforce Development System (CWDS)

Our proven Workforce Development solution, is one of the largest in the country. We have integrated the functionality in CWDS with our uFACTS solution to maximize unemployment and reemployment services to jobless workers.

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Workers’ Compensation Automation and Integration System (WCAIS)

The WCAIS system integrates functionality for Workers’ Compensation bureaus, adjudication, and appeals. It provides access to staff and self-service for the Workers’ Compensation community.

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More topics

Services

Public Sector Labor and Employment services | uFACTS

Our uFACTS solution provides methodologies, tools, and documentation that reduce costs, improve operations, and increase customer service for UI programs.

Services

uDetect™

uDetect can help state UI agencies harness the power of their data to prevent fraud, waste, and abuse.

Services

Public Sector Labor and Employment practice | CWDS

Our Comprehensive Workforce Development System (CWDS) has methodologies and tools to maximize unemployment and reemployment services to jobless workers.

Services

Public Sector Labor and Employment services | WCAIS

Our Workers’ Compensation Automation and Integration System integrates functionality for Workers’ Compensation bureaus, adjudication, and appeals.

David Duden

Director | Labor & Employment | Public Sector