Deloitte University Press

Business ecosystems come of age

Deloitte’s third annual Business Trends report explores how forward-looking leaders and organizations can thrive in a world of ecosystems.

Case studies

Helping a global bank increase competitive advantage

A global bank needed to improve the customer experience of clients in its highly profitable “transaction services” business. How we helped. 


Six Sigma approach to Integrated Business Planning (IBP)

Helping supply chain leaders develop a mechanism that can be applied as they prepare to execute an effective IBP process post-merger or acquisition.


Service Operations Consulting

Customer views, trends, and market shifts

Deloitte specialists can help you get an up-to-the-minute view of your customers while discovering new trends and market shifts. Our professionals have the knowledge to take on your most complex challenges in process improvement, performance management, margin management, and customer service. And we offer deep industry experience in health care, insurance, banking, merchandising, and state government operations.

More topics


Strategy & Operations

Deloitte Consulting’s Strategy & Operations practice works with senior executives to help them solve their toughest and most complex problems. 

Rodney R. Sides

Vice Chairman & US Leader | Retail & Distribution

Joel Gardiner

Revenue Cycle Management Leader

Kae Robertson

Principal | Life Sciences & Health Care

Brian Shniderman

Banking and Securities Service Operations Leader