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Offshore support for IT systems

Health care organizations can learn from other industries and support IT systems using offshore resources to reduce costs, while maintaining security. An onshore-offshore Application Management Services (AMS) model can support and enhance IT applications while reducing costs.


Application Management Services

Improve application performance

Today’s information technology landscape is more complex than ever, and the cost to maintain it continues to climb. Our application management specialists can help you overcome these challenges to improve application performance and achieve better business results. We provide a flexible structure that enables you to fine tune application management services (AMS) to your IT and business objectives. And we offer a full range of industry-leading services, including digital, enterprise resource planning, information management, and systems integration.

AMS digital

Digital platforms present a unique IT challenge: Many are customer-facing, the marketplace is constantly changing, technologies continually evolve, and the required technical skill sets are difficult to come by. As a result, many organizations find themselves with a complex digital environment that is difficult to manage and costly to maintain. We can help you cut through the complexity with an integrated “one-stop shop” digital services experience. Our digital application development and maintenance services specialists offer the technical, functional, and design talent you need to effectively leverage today’s digital platforms.

Our capabilities include:

  • Concept, design and build digital experiences
  • Customer relationship management
  • Digital content/web
  • Mobile and web

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AMS enterprise resource planning

When it comes to ERP management and support, every company has unique needs. We are experienced in tailoring solutions specific to your situation–developing a service delivery structure, augmenting internal support staff, providing on-site application maintenance, or creating a remote on-shore or global delivery model to manage costs and improve service levels. Because we align our resources with your core ERP strategy, we can deliver the cost reduction, risk mitigation and return on investment you expected in the first place.

Our capabilities include:

  • Application development and management services
  • Augmentation services
  • Center of excellence, strategy, and operations design
  • Design-build-run
  • Managed services

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AMS information management

Creating competitive advantage with your information management solution takes technical ability, sensitivity to business needs, and management experience in equal measure. We offer a cost-effective way for your company to break the development paradox and advance the maturity of these critical systems and focus on creating business value. From our global delivery network our professionals deliver application support, solution management, business process support, data governance, and quality support-related services.

Our capabilities include:

  • Analytics and reporting solutions
  • Development and support for enterprise data warehouses
  • Enterprise content management
  • Enterprise data integration & management
  • Master data management, data quality, data control

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AMS systems integration

Our managed services are designed to help your organization use smart, efficient ways to optimize and realize more value from application portfolios. Through our Systems Integration capabilities we deliver services through a distributed global network and leverage a highly industrialized model to help organizations accelerate through application go-live and toward operating at peak performance. Our services are designed to deliver value throughout every phase of the application portfolio life cycle and to help our clients realize their return on investment through ongoing maintenance and operations.

Our capabilities include:

  • Cross platform custom development
  • Database and system administration, including DBA centers of excellence
  • Full systems lifecycle design, development and implementation support
  • Maintenance, operations, and enhancements
  • Testing services

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Technology offerings

From strategy to implementation, our consultants deliver technology solutions that help drive transformation, improve productivity, and streamline business operations. Our practical, innovative solutions are linked to measurable goals to help you achieve competitive advantage.

John Ciaramella

Global Application Management Services Leader

Neil Brown

US AMS Systems Integration Leader

Todd Nelsen

AMS Information Management and Analytics Leader

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