Customer Operations Leader
Andy is a director with Deloitte Consulting LLP and leader of its Customer Operations practice. With 18 years of consulting experience, Andy focuses on improving customer experience and reducing costs by helping clients transform their customer interaction capabilities and operations within customer service and sales functions. He holds a BA in Management from Ball State University and a MS in Communication and Information Sciences from Ball State University.
Ask the pro series
Build core strength with service delivery insights
Ask the pro: Andy Haas
Contact centers are becoming more strategic and critical to business value chains, according to the 2015 Global Contact Center survey.
Deloitte in the news
A cohesive contact center technology strategy can support business expansion and enhance the customer experience.
Life at Deloitte
People make Deloitte one of the best places to work. What’s great about the people? That’s an easy answer. They are exceptional. Each person is unique and valued for that, among the best and brightest in the business, and takes pride in his or her achievements and the success of others.