Frances Yu

Director | Customer Transformation Offering

Frances Yu

111 S. Wacker Drive



+1 312 486 2563

Frances, a director with Deloitte Consulting LLP, is a leader in its Customer Transformation practice and CMO services. For over 15 years she has worked with Fortune 500 brands to redesign customer and channel strategy, launch digital businesses, improve sales and marketing ROI, and move marketing from a cost center to a revenue center. Frances also co-leads Deloitte Consulting LLP’s Marketing ROI offering, with a focus on managing investments across sales, marketing, and channels.

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