Managing Director | Customer Transformation Offering
111 S. Wacker Drive
Frances, a managing director with Deloitte Consulting LLP, is a leader in its Customer Transformation practice and CMO services. For more than 15 years she has worked with Fortune 500 brands to redesign customer and channel strategy, launch digital businesses, improve sales, and marketing ROI, and move marketing from a cost center to a revenue center. Frances also co-leads Deloitte Consulting LLP’s Marketing ROI offering, with a focus on managing investments across sales, marketing, and channels.