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Life Sciences & Health Care

Find out more about Deloitte's Life Sciences & Health Care practice.

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Health Plans

Find out more about Deloitte's Insights and Services for Health Plans.

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Center for Health Solutions

Find out more about Deloitte's Center for Health Solutions.

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Health Care Reform

Discover how Deloitte can help manage the impacts of Health Care Reform on Health Care Providers, Health Plans and Life Sciences Companies

Susan Novak

Senior Manager | Life Sciences & Health Care

Susan Novak

1700 Market St.

Philadelphia

PA

+1 215 446 4446

snovak@deloitte.com
 
 

Susan Novak is the Health Insurance Exchange, Retail Excellence and Consumer Experience Solutions Leader for Health Plans in Deloitte Consulting LLP. She leads client engagements in exchange strategy, operational and technical readiness, and broader retail market readiness in addition to thought leadership in retail and consumer experience. Susan joined Deloitte in 2000 and has over 12 years of experience advising health plans in corporate, customer and market strategy and operations excellence.

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Solutions

Retail Consumerism

Gain insight into the new retail market for health insurance: winning consumers on value proposition, and keeping them based on consumer experience.

People

Paul Lambdin

Director | Life Sciences & Health Care