Retail reigns in health care The rise of consumer power and its organization and workforce implications
Life Sciences & Health Care
Find out more about Deloitte's Life Sciences & Health Care practice.
Senior Manager | Life Sciences & Health Care
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Susan Novak is the Health Insurance Exchange, Retail Excellence and Consumer Experience Solutions Leader for Health Plans in Deloitte Consulting LLP. She leads client engagements in exchange strategy, operational and technical readiness, and broader retail market readiness in addition to thought leadership in retail and consumer experience. Susan joined Deloitte in 2000 and has over 12 years of experience advising health plans in corporate, customer and market strategy and operations excellence.