Susan Novak | Senior Manager | Life Sciences & Health Care | Deloitte Consulting LLP

About us

Life Sciences & Health Care

Find out more about Deloitte's Life Sciences & Health Care practice.

About us

Health Plans

Find out more about Deloitte's Insights and Services for Health Plans.

About us

Center for Health Solutions

Find out more about Deloitte's Center for Health Solutions.


Health Care Reform

Discover how Deloitte can help manage the impacts of Health Care Reform on Health Care Providers, Health Plans and Life Sciences Companies

Susan Novak

Senior Manager | Life Sciences & Health Care

Susan Novak is the Health Insurance Exchange, Retail Excellence and Consumer Experience Solutions Leader for Health Plans in Deloitte Consulting LLP. She leads client engagements in exchange strategy, operational and technical readiness, and broader retail market readiness in addition to thought leadership in retail and consumer experience. Susan joined Deloitte in 2000 and has over 12 years of experience advising health plans in corporate, customer and market strategy and operations excellence.

Contact us

Contact us via our online form

Submit RFP

Submit via our online form

Find an office

Find a local office


Customer Experience

Gain insight into the new health insurance market by learning what the customer values in order to offer a leading service experience.


Paul Lambdin

Director | Life Sciences & Health Care