2015 global contact center survey
The survey is designed to help understand what’s next in the contact center space across strategy, customer experience, and operational capabilities.
Deloitte University Press
Water as a shared challenge: From societal expectations to collective action
Corporate leadership in addressing social problems aligns with a trend for companies to internalize these issues. In the case of water, collective action can parlay awareness of this shared dependence and vulnerability into coordinated efforts with a greater impact than any single party alone.
Client spotlight: Health care goes electronic
In support of its mission, Novant Health implemented an electronic health record system to create broader access to patient records and streamline care.
Moving forward in reverse
Building an effective continuous improvement culture requires more than executing process improvement projects to drive sustainable results over time.
Deloitte in the news
Strategy & Operations: In the news
Read the news about Deloitte’s Strategy & Operations practice gathered from a variety of publications to keep you informed.