CFOs and CIOs

Examine the question of “when” to move to cloud computing. 
global shared services


Global Shared Services survey results

Shared Services Insights Series

The next generation of Shared Services includes higher value processes, new geographies, and a higher utilisation of hybrid models.

Download the executive summary

Deloitte's 2013 Global Shared Services Survey results

Executive summary

Deloitte’s 2013 Global Shared Services Survey results reveal that Shared Services leaders are realising that although Shared Services is a mature concept, the next generation includes higher value processes, new geographies, and a higher utilisation of hybrid models. Shared Services continues to strive to be seen as a valuable partner to the business, versus just a lower-cost alternative, and analytics is regarded as an important lever to increase value.

Other notable findings of the 2013 survey include:
  • Geography: Latin America and Eastern Europe have seen a significant growth in Shared Services Centres (SSCs) represented in the survey and show the greatest interest as locations for new centres 
  • Organisation and governance: Organisations are increasingly using global process owners to drive process efficiencies and standardisation across the Shared Services organisation 
  • Scope: Even traditional corporate functions, such as Tax, Real Estate/Facilities, and Legal are moving towards a transactional SSC or outsourced model 
  • Operations: Challenges with attracting and retaining talent have decreased as SSCs find innovative ways to make Shared Services a career destination.

Deloitte’s 2013 Global Shared Services Survey drew 277 responses, representing organisations headquartered in 38 countries, providing data for 870 shared services centres from around the world.

To read more, download the executive summary of the report.

More topics


Shared services

Deloitte is well known in the shared services marketplace as a thought leader and innovator in Shared services and has worked on some of Australia and New Zealand's largest and most complex shared services projects with both public and most private sector clients. 


Finance and Performance management

Deloitte develops finance performance strategies which draw on our core expertise in accounting, tax, risk, financial advisory, strategy, technology and human capital services.


Life at Deloitte

People make Deloitte one of the best places to work. What’s great about the people? That’s an easy answer. They are exceptional. Each person is unique and valued for that, among the best and brightest in the business, and takes pride in his or her achievements and the success of others.