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Hospitality

Business Support, Customer Service & HR Toolkit

In today’s ever changing work environment strategic business management, human resource management and customer service management is crucial for the sustainability of any organization in the hospitality sector.

Deloitte offers a Business Support Program, a Customer Service Toolkit and a practical Human Resources Management (HR) toolkit that is tailor made for organizations in the hospitality sector.

Our professionals have deep knowledge and experience in the field of business management, customer service management and human resource management, from vision and strategy development to implementation, change management, and training.

 
Business Support Program 

‘Boost your business’

Based on Deloitte’s proven Business Maturity Model we will identify and analyze strengths and challenges of your organization in the following areas:

  • Strategy formation
  • Governance
  • Organization and processes
  • Information technology
  • People and culture
 
Our Business Support Program consists of:
  • An intake
  • A (web based) quick scan that is widely used in the region and in Europe
  • A workshop
  • Recommendations & action plan
  • Coaching/ consulting sessions 
 
Customer Service Toolkit

‘Boost your customer service’

We can tailor our toolkit to your liking.

The following services can be included:

  • Mystery shopping program
  • Mystery calling
  • Website and social media visits
  • Guest comment cards
  • Customer service training
 
HR Toolkit

‘Boost your human resources’

You do not have to invent the wheel again…

Our HR Toolkit provides you with (a) tailored:

  • Job descriptions including competencies that are crucial for your organization
  • Employee performance appraisal system
  • Employee on boarding checklist
  • Compensation strategy & structure
  • Workshops/ training in the field of leadership, teambuilding, attitude & motivation

 

By teaming with other member firms in the Caribbean and around the globe, Deloitte professionals are able to deliver integrated and innovative industry based solutions to help you meet your business objectives in the Dutch Caribbean and worldwide.

 

Our Consulting services include:

  • Strategy & Operations
  • Human Capital Consultancy & Learning
  • Enterprise Risk Services
  • Information Technology

 

Other services we can assist you with are:

  • Tax services
  • Financial Management & pay rolling services
  • Accounting services 
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