I think there will be two;
Firstly, development of new technologies and the pace of current / future developments will see strong investment in electric vehicles, and faster uptake across the industry.
Secondly, customer buying preferences, and the relationships with customers. We will see this change in different elements of the industry, including customers buying online, and Dealers’ and OEMs’ collection and understanding of customer data to help them better understand their customer needs and adapt accordingly.
These provide great opportunities for Dealers and OEMs to not only change how they do business to maximise customer experiences, but also to improve their own operations