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MOST INNOVATION AND TRANSFORMATION PROJECTS FAIL TO MEET EXPECTATIONS
All business leaders agree that innovation is risky. But how risky is it really?
According to research by Deloitte’s Doblin practice, only one in 25 innovation projects in most companies delivers a tangible return on investment. That actually means 96% of innovation projects fail. And the level of failure of transformation projects is just as poor.
INNOVATION vs. TRANSFORMATION
It is useful to revisit the definition of innovation and transformation. Deloitte’s Doblin defines three levels of innovation:
With these definitions in mind, transformation programs should focus on Level 3, business model transformation, and thereby integrate with innovation initiatives.
WHAT DRIVES FAILURE: INNOVATION without TRANSFORMATION; TRANSFORMATION without INNOVATION
However, over the years, organisations have set up innovation programs and transformation programs separately, even building separate, distinct capabilities for each. The consequence of this separation is poorly aligned resources against either innovation or the transformation projects:
HOW TO RAISE THE CHANCE OF SUCCESS FOR INNOVATION AND TRANSFORMATION PROJECTS?
It is time to realign innovation and transformation agendas and effort through integrating innovation principles, tools and techniques into transformation programs.
‘Innovation-led’ transformation CHECKLIST
The first step is to ensure that the transformation initiatives are truly transformative.
The second step is to boost the level of innovation within a transformation program by challenging the types of innovation delivered by the program. Ask if you are
The third step is to ensure that you infuse human-centred design and agile principles in the way you deliver the transformation program. Again ask if you are:
And finally ask to what extent do you bring your innovation capabilities (infrastructure, approach, talent, processes) into the delivery of your transformation initiatives?
INCREASING THE ODDS OF WINNING AND TRANSFORMING
With such a systematic application of the innovation capabilities to transformation projects, the odds of winning increase dramatically.
Innovation-led transformation can help raise the chance of success of a transformation project from a paltry 4-5% to a wholesome 70%. With innovation-led transformation, these successful companies can be the ones to deliver what comes next, now.
Authors: Yann Pastor, Monitor Deloitte Innovation Strategy + Jason Bender, Deloitte Australia Head of Innovation
Yann is a Partner in Monitor Deloitte's Strategy Practice, in Deloitte Consulting, in Brisbane. He is a specialist in customer strategy and innovation, working in consumer and public sector. With a background in corporate finance and over 20 years’ experience in strategy consulting in Asia-Pacific, North America and Europe, he brings a blend of analytical, creative and facilitation skills required to drive effectively strategy projects. Yann is a leader in Monitor Deloitte Australia's Innovation and Customer Strategy practices. He is also the Lead Client Service Partner for Super Retail Group and Shine Corporate, and a key account team member for RACQ and Transport & Main Roads QLD. Since joining Deloitte, Yann demonstrated his passion for customer-led strategy and design by founding Queensland's Customer Community of Practice (COP) and for training by creating Brisbane Consulting Learning & Development Committee.
Jason has over 17 years technical and management experience across all areas of online technology related areas including; e-business, payment gateways, security, authentication, web services, user interface, application development, system design, hosting and operations.