Citizens today have high expectations; they are well-versed in the latest technology and expect exceptional customer services. We explore what they must do to adjust and invest in technology and improvements around service delivery to meet increasing expectations.
Giselle is the lead Partner for Monitor Deloitte's Strategy and Business Design practice in Australia and an expert in strategic transformation and business design. She is at her best when solving our clients most complex problems, navigating their strategic choices, and delivering their aspirations and goals through transformation. She is a specialist in the transport industry, working with freight and passenger transport organisations across the end to end supply chain to catalyse transformation of the movement of people and goods.