Five ways a virtual assistant can help you innovate - Innovation Blog | Deloitte Australia has been saved
Limited functionality available
Virtual assistants are a popular technology used to direct people to the right information and perform tasks without engaging a human support function. Their potential benefits, including time-savings, intelligent learning capabilities and authentic conversational experience for customers and employees, can lead to better problem solving and innovation outcomes within companies.
In their most advanced form, virtual assistants are an evolutionary leap from simple chatbots. A number of features enable them to provide support to customers and employees in a smart, adaptable and efficient way:
How do these features fuel innovation?
Through these features, virtual assistants can enable innovation by freeing employees to be redirected to more valuable work, often across a broader set of responsibilities.
Where can people find help implementing virtual assistants?
Implementing virtual assistants can lead to better problem solving and innovation outcomes for organisations. This value is gained through the elimination of repetitive tasks, collection of rich data, and through improving work satisfaction, customer experience, and the mobilisation of the workforce. If you would like to find out more or get in touch with our experts, visit our Virtual Office hub or Virtual Customer Experiences.
Simon is a Director at Deloitte Digital. He has over 18 years' experience building and delivering innovative, customer-focused digital solutions for organisations across Australia, the UK, and Europe. Starting his career as a software engineer in the early days of the web, Simon has helped financial services, retail, media, telecommunications, and public sector clients establish their online presence and service their customers through web, mobile, and in-store channels. Conversational interfaces such as voice, chat, and messaging are a particular passion area for Simon, and as the lead for voice and conversational AI for Deloitte Digital Australia, he is pioneering the understanding and use of conversational technologies in building the customer experiences of the future.
Michaela specializes in innovation capability development and spreading the innovation message across Deloitte. She leads the firm’s internal innovation podcast series, Candid Conversations, showcasing leading innovators speaking candidly about what innovation looks like in their industry.