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There have been long standing, well intended plans to develop a more proactive approach to the detection, quantification and management of risk - and for Risk and Compliance functions to drive more value into their respective organisations.
In many cases, the execution of this strategy has been hampered by heavily manual processes, an increasingly complex regulatory landscape, and pressures to address emerging and disruptive risks. In some sectors there has also been an unhelpful distraction from fixing issues of the past.
While many business divisions have adopted automation, digitisation and data analytics to support their growth, this has not always been possible for Risk and Compliance functions. Yet, the holistic transformation of the risk function using data and technology capabilities can yield many benefits.
To begin with, let’s consider some of the needs that are driving this transformation:
What are the next steps?
Let’s assume that you have a well-defined risk framework, which clearly and simply sets out the various classes of risk and identifies non-negotiable areas of compliance such as regulatory and prudential requirements.
A simple and pragmatic first step is to overlay your risk framework to your customer journey lifecycle and identify points of issue concentration based on past thematic reviews, known risk areas, customer complaints or incidents.
This typically results in a heatmap of areas of concern (Sales Practice, Sales Quality, Product Design, Product Servicing) across the customer journey and their interdependencies, which can be used to prioritise a data-led deep dive into each of the areas of concern to obtain a clear picture of:`
By starting small, and considering the foundations such as data, technology and the range of stakeholder expectations, this can evolve quickly to shift the view on risk from incident-centric to a more holistic picture, and from reactive to proactive capability:
(Source: Risk Advisory)
What is Deloitte doing in this space?
We are helping clients to develop and implement this transformation journey using a data-driven, forward-looking risk detection and monitoring approach, leveraging the following:
We integrate this with deep risk, regulatory and compliance capability, and our experience across industry, to help our clients manage what is important, know where to look and help detect and mitigate risks they didn’t know they had. Some recent examples include:
Are you ready to start the journey?
Are you thinking about whether you are ready to start your transformation journey? We recommend you start by asking yourself these questions:
Rajat is a Partner in Risk Analytics under Risk Advisory in Sydney, Australia. He currently leads the establishment of the Risk Analytics based Managed Services for Conduct. While establishing the practice, he remains responsible for taking complex industry scenarios/challenges and transforming them into simple yet relevant data and technology solutions. His experience of working in professional services, as well as the industry, helps him drive the adoption of data an enabler for business outcomes. Prior to moving to Sydney, Rajat was a part of the Risk Analytics team in Deloitte South Africa. Outside of Deloitte, Rajat enjoys hiking on trails around the shores of Sydney.
Adam is a Partner in Deloitte’s Risk Analytics practice, where he leads the application of analytics to emerging risk in the Financial Services sector. These areas include conduct, culture and the proactive management of risk through the use of data. Adam has over 20 years’ experience in providing data and technology assurance and advisory services to his clients in the Financial Services sector, both locally and globally. He has also led a wide variety of Audit and Risk-based reviews, through co-sourced or outsourced relationships in the Insurance and Banking sectors.