The Royal Commission Blog
The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has placed a spotlight on the sector.
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Author spotlight
Karen Den-Toll
Partner, Audit & Assurance
Karen is a partner in Deloitte’s Sydney office in the Governance, Regulation and Conduct practice. She has over 20 years’ experience in the financial services industry and has a breadth of experience including corporate governance, crisis management and dispute resolution. Karen is the primary author and co-editor of the CCH text “The Essential Guide to Financial Services Reform”, and the Australian Bankers’ Association’s Discussion Paper on Customer Advocates. Karen focuses on the prevention and resolution of issues arising from conduct, and addressing reputation risks arising from conduct issues, as well as customer advocacy.