Global CIO survey 2018
Manifesting legacy - Looking beyond the digital era
In a digital-driven business reality, CIOs face a choice: remain a functional leader or aim to help shape and lead the organisation’s digital future. Deloitte’s global CIO survey shows how leaders are taking on the challenge.
In the digital era, technology has increasingly become a primary driver of business transformation and growth, ending the era of business-led, technology-enabled organisations. As we look forward, many successful organisations - and their CIOs - are adopting a technology-led, business-enabled mindset to drive transformation, growth, and revenue beyond digital.
- Look Inward to redefine their role. The digital era presents CIOs with the opportunity to break out of their operational focus and develop the leadership skills to transform business operations and drive growth. Relationships matter: Our findings show that CIOs are 148% more likely to report having a strong relationship with other business functions when they customise tech fluency efforts.
- Look Across to fundamentally change the IT operating model. This requires CIOs to focus on “the money” and “the people”. CIOs can focus on funding, investments, and IT finance to better the value creation story. Tech talent and culture will also be at the heart of driving digital agendas, yet 60% of survey respondents report difficulty finding and hiring talent with the appropriate mix of technical and soft skills.
- Look Beyond to rebalance their technological capabilities. As CIOs look to create a foundation for emerging technologies, they should modernise the technological core - ultimately leading to a systematic innovation process for future transformation. Building an innovation capability and process to harness digital efforts may soon become vital, as the expected business impact of emerging technologies has grown 135% since 2016.
Global CIO survey 2018
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This report focuses on how CIOs can chart the course to create their legacy—creating lasting value to the business— despite the challenges of rapid digital transformation. Globally, 1,217 technology leaders participated in this research across 23 industry segments. Examine the findings from the 2016-2017 global CIO survey.
The 2015 report explores how CIOs deliver value and prepare for what comes next. In particular, we discovered that CIOs deliver value by adopting one of three behavior patterns: trusted operator (42%), change instigator (22%) or business co-creator (35%).
Published: August 2018
It’s all CIOs can do to keep up with each new disruptive technology—blockchain, cognitive, digital reality—and incorporate them into specific organisational domains. But there’s a better way to understand and use today’s profound changes.