Works for you


Deloitte and ServiceNow Alliance

Reimagine the flow of work

Reduce risk and enhance service quality with a service management transformation.

In a period where we are helping clients navigate the uncertainty of today, and plan for a better tomorrow – it is an honour to be recognised by ServiceNow as Asia Pacific & Japan (APJ) Partner of the Year. This is awarded to the partner who demonstrated world-class execution in expanding the certification and ServiceNow business.

Deloitte also received awards for:

  • Employee Workflow Partner of the Year 2021
  • Accelerated Growth Partner of the Year 2021

About the Deloitte and ServiceNow alliance

What do you get when you combine one of the most recognised names in digital transformation with innovative, cloud-based service management? Results that empower people.

Deloitte and ServiceNow can help you simplify work across your entire business, creating faster, easier, more enjoyable employee and customer experiences that put people first.

Reimagine the Flow of Work
Deloitte and ServiceNow recognise the shift organisations are making to cloud-based service models that modernise workflows. We understand the need for better processes and better ways for employees and customers to interact and engage – to make every day easier. Together, Deloitte and ServiceNow are reimagining the flow of work and creating a new standard for what employees and customers can expect. Our solutions can help improve your service management capabilities resulting in exceptional employee and customer experiences.

Where we focus

We support the full breadth of ServiceNow offerings from strategy to implementation and managed services across a wide variety of portfolios.

Customer & Marketing - Designs and implements sales and services experiences, capabilities, and architectures to bring customer strategies to life.
Enterprise Operations – Supports the design, implementation, and operation of enterprise-wide technology, we can optimise and customise the ServiceNow platform to enable the best results for your business.
Human Capital – Focuses on helping organisations manage and sustain their performance through their most important asset is their people.
Risk & Financial Advisory – Provides complex organisations with innovative solutions that can help to manage regulatory, compliance, and operational risks.
Core Business Operations – Supports the design, implementation, and operation of transactional systems and core operations including process redesign, large program management, systems integration, and cloud engineering.
Mergers & Acquisitions – Helps clients navigate the many taxes, accounting, regulatory, cultural, and labor issues that arise with both acquisitions and divestitures.
Strategy & Analytics – Helps clients achieve breakthrough value by developing integrated strategies to win in their chosen markets and by architecting data-driven programs that transform their business.


Contact us

Matt Dalton

Matt Dalton

Lead Partner, Service Now, APAC

Matt is a partner in Deloitte Consulting practice in Auckland, where he leads the Deloitte Asia Pacific ServiceNow Alliance and the New Zealand national Technology Strategy & Transformation practice. ... More

Sonia Eland

Sonia Eland

Partner, Consulting

Sonia is a Partner in Deloitte’s Technology Consulting business, leading the ServiceNow practice in Australia. Sonia has been leading ServiceNow teams both in Australia and globally, to drive service ... More

Tony Barclay

Tony Barclay

Director, Consulting

A technology evangelist and practitioner with broad business, infrastructure and cloud solution design, sourcing, development, delivery, transition, service, and sales experience in Fortune 500, gover... More

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