Customer Behaviour

Life at Deloitte

Customer Behaviour Careers

We help decision-makers maximise the value of information – turning data into useful and actionable insights.

We believe that success comes from really understanding the full business impact of choices and using analytics to drive these decisions at all levels of the business.

“Each day I get to learn from some of the leading minds in business, technology and analytics. Besides getting the opportunity to work with a number of varied clients on hugely interesting and transformative projects, what I enjoy most is the interest the team has in developing me as an analytics professional."

 - Brett Hicks, Analyst, Melbourne

What is Customer Behaviour?

Customer Behaviour is about transforming an organisation’s decision making capabilities and processes through the implementation of an end to end analytics solution.

We help decision-makers’ maximise the value of information – turning data into useful and actionable insights.

Significant changes to the consumer and business environment are disrupting traditional business models, distribution channels, supply chains, products and services. We help clients capitalise on the opportunities and address the challenges arising from these changes to deliver sustainable market differentiation through analytics, data, digital and design thinking.

We believe that success comes from really understanding the full business impact of choices and using analytics to drive these decisions at all levels of the business. We know there’s no silver bullet. We understand the complexity of the choices our clients face and we work alongside them to use this understanding to make the right decisions and implement quickly and successfully. 

"In the end though, it’s the big, transformational, reach-for-the-sky projects that really get me out of bed in the morning not business as usual leadership. If you’re wired like that then Deloitte, with our connections into C suites across Australia, offers a great middle ground between having influence and ownership, and getting to work on a variety of market changing initiatives."

- Kendra Vant, Director, Melbourne

Designed to be different, our team brings diverse thinkers from science, mathematics, marketing, finance, software development and consulting to work together in a dynamic and creative environment. Continuously evolving and learning, we are proud of not being ‘just another team of consultants’.

We bring a potent combination of deep analytical skills and broad experience in information management, process design and business strategy, all guided by a strong design ethos. We help organisations leverage their investments in information, technology and analytics to drive real and differentiated business outcomes.
 

  • Our passion is the difference that analytics can make to business and the bottom line
  • Our skill is in how we work with clients to take this from concept to reality
  • Our experience is demonstrated in our track record and repeat business with our clients
  • Our deep conviction is that what we achieved yesterday must be improved upon today.


The team has a proven track record in working with very large amounts of complex data to deliver tangible benefits to Deloitte clients in a timely and actionable manner. Customer Behaviour team has the deep industry experience, advanced analytics capability, and understanding of decision-makers’ roles to maximise the value of data – turning the client’s everyday information into useful and actionable insights.

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