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Customer Behaviour is about transforming an organisation’s decision-making capabilities and processes through the implementation of an end to end analytics solution.
Significant changes to the consumer and business environment are disrupting traditional business models, distribution channels, supply chains, products and services. We help clients capitalise on the opportunities and address the challenges arising from these changes to deliver sustainable market differentiation through analytics, data, digital and design thinking.
We believe that success comes from really understanding the full business impact of choices and using analytics to drive these decisions at all levels of the business. We know there’s no silver bullet. We understand the complexity of the choices our clients face and we work alongside them to use this understanding to make the right decisions and implement them quickly and successfully.
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Why join us?
Designed to be different, our team brings diverse thinkers from science, mathematics, marketing, finance, software development and consulting to work together in a dynamic and creative environment. Continuously evolving and learning, we are proud of not being ‘just another team of consultants’.
We bring a potent combination of deep analytical skills and broad experience in information management, process design and business strategy, all guided by a strong design ethos. We help organisations leverage their investments in information, technology and analytics to drive real and differentiated business outcomes.
- Our passion is the difference that analytics can make to business and the bottom line
- Our skill is in how we work with clients to take this from concept to reality
- Our experience is demonstrated in our track record and repeat business with our clients
- Our deep conviction is that what we achieved yesterday must be improved upon today.
The team has a proven track record in working with very large amounts of complex data to deliver tangible benefits to Deloitte clients in a timely and actionable manner. The Customer Behaviour team has the deep industry experience, advanced analytics capability, and understanding of decision-makers roles to maximise the value of data – turning the client’s everyday information into useful and actionable insights.
Your path to us
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Discover more

Our people & culture
We’re inspired individuals from all walks of life.
We’re a team of individuals, bringing different backgrounds and points of view to work every day. This is the secret of our success.
Our shared values are at the heart of everything we do. Living these values, which include ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential.
For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop.
We are fortunate to have a wonderfully diverse team at Deloitte, and it is important we continue to celebrate and harness the power of our diverse skills, attributes, experiences, and backgrounds.
Our purpose to make an impact that matters extends beyond our Firm, to contribute to driving change in society for inclusion and belonging for everyone.
Learn more about: Inclusion & Diversity | Women at Deloitte | Recognition & Awards | Employee Benefits

Make an impact
Go further based on your own specialities, interests and experience.
At Deloitte, our purpose is to make an impact that matters. We are driven by our desire to create positive outcomes for our clients, communities, and people. Everything we do is with intent - the intent to make a meaningful difference.
Supported by a strong leadership team, and member firms from over 150 countries across the globe, Deloitte Australia is in the business of solving complex problems. Innovation is the oxygen that powers us, enabling us to embrace the unknown, the chaos, the mayhem, because we know this is where the magic can happen.
Today's environment of accelerating change requires creative problem-solving generated by the fusion of different disciplines. Deloitte’s multi-dimensional approach addresses the breadth of perspective needed to deliver breakthrough solutions. We connect the talents of more than 310,000 professionals and our IP and technology alliances–collaborating to drive impact.
Learn more about: Our Purpose | WorldClass | Responsible Business

Flexible ways of working
Providing all our people with access to flexible ways of working.
At Deloitte, we have reimagined what ‘work’ looks like. Founded on concepts of trust, balance, wellbeing and the importance of personal connection, the Deloitte Experience (DX) empowers our people to make choices about where they work based on their client, team and individual needs and how they connect with their clients and each other.
Our market-leading flexible work policy now includes 12 flexible working options, including wellbeing days, cultural leave, and allowing our people to shape their working day outside of the traditional 9-to-5!
Check out the video from the launch of our new DX and what this means for all of us at Deloitte Australia.
Learn more about: Flexibility & Deloitte Experience (DX) | Employee Benefits

Limitless opportunities
Be part of a truly global firm where you can accelerate your future.
At Deloitte, we’re on the lookout for inspired people from all walks of life.
Once you’re here, we won’t determine your path. Your experience is unique – and your career should be too. Go further based on your own specialities, interests and experience.
We’ll help you reach your potential with differentiated learning experiences that you can follow at your own pace. With access to meaningful projects and networks of experts, you’ll learn more while putting your experience to work.
See your talents applied to the fastest growing and most complex region in the world, as you work to make an impact across Asia Pacific. We’ll connect you to projects that cross borders and the status quo while you collaborate with exceptional minds across the region.
You’ll stay ahead too, with access to industry-leading professional development programs that pull from the best in global experiences. We’ll help you along your career journey, no matter what form it takes.
Learn more about: Learning at Deloitte | Our People Stories
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