Accelerating into the future state of the industry

After a testing two years, characterised by economic fits and starts, retail has risen to the challenge and fast-tracked industry transformation. But the imperative to evolve continues. Join us as we explore retail’s future-state and the opportunities that exist within the retail industry for those who choose to prepare for the future right now.

Join Deloitte, Google, Meta, Salesforce and the Australian Retailers Association as we examine the transformational trends set to shape the industry in 2022 and beyond – and map what that means for your business, right now.

Four sessions, over four days. Retail, RightNow.

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Our tour stops


Featuring guest speaker Paul Zahra, CEO of the Australian Retailers Association.

As retail has been tested with the economic ebb and flow of the pandemic, the retail evolution has accelerated into a new age that would have been unimaginable only two years ago. Join David White, Deloitte’s National Lead for Retail, Wholesale and Distribution for a discussion of the state of the six key trends set to define retail in 2022 and beyond.

Event details: 28 February 2022, 1:00pm - 2:00pm

Co-hosted by Meta, featuring guest speaker Kate Blythe, CMO of beauty trailblazer Mecca.

The Metaverse will not only bring 3D shopping experiences into the home, it will bring richer, more interactive experiences to in-store shopping. But what does this mean for retailers right now?

Event details: 1 March, 10:00am - 11:00am

Co-hosted by Google: Maximising digital engagement in a covid normal world

The past two years have proved that change is the only constant in retail, and it’s fast. The lines between home, life and commerce are now blurring creating a 24 / 7 retail environment. If commerce is continuous and digital the key facilitator, how do marketing teams realise this opportunity? In this session Google leaders will provide their perspective on the key levers underpinning a successful retail marketing strategy with a focus on creative, signals and capabilities.

Event details: 2 March, 2:00pm – 3:00pm

Co-hosted by Salesforce: What global retail innovation can tell us about the future.

From dark store fulfillment to the 15-minute ‘last mile', if the last two years have taught us anything, it's that innovation is now table-stakes. Find out what progressive overseas retailers are doing to create opportunity out of uncertainty. Supporting with data from Australian Shopper Insights and a glimpse into how global retail brands are rising to the opportunity.

Event details: 3 March, 1:00pm - 2:00pm


Explore the key retail trends for 2022 and beyond


Gen Z open their (digital) wallets



Convenience scales up



Distinctive collaboration



Retail in a digital world



Product diversification



Circularity and traceability


Get in touch with our retail expert

With international experience, wide breadth of expertise and in-depth knowledge, our retail industry experts provide solutions that enable growth and success. 

Vanessa Matthijssen

National Consumer Products Lead Partner, Strategy Consulting